Experience Coordinator for Long-Term Care

1 week ago


Thunder Bay, Ontario, Canada Waters Edge Community Full time
Job Description

The Resident & Family Experience Coordinator II plays a critical role in enhancing the lives of residents at Waters Edge Community, igniting warmth and human connection.

This challenging position involves leading resident move-in, transfer, and move-out processes, ensuring seamless transitions according to our organization's standards. Key responsibilities include:

  • Facilitating the application process, providing support with financial assistance as needed, offering community tours, and introducing residents and families to our operations.
  • Providing counseling services as required within the scope of qualifications, fostering social connections and emotional support.
  • Developing and implementing individual social work services and support groups tailored to meet the unique needs of residents and families.
  • Supporting residents and families during advanced care planning conversations, funeral arrangement discussions, and treatment plan development.

This role requires exceptional communication skills, organizational abilities, and coaching expertise. As a key member of our team, you will collaborate with departmental leaders to provide coaching and direction to resident home area/neighborhood teams, ensuring exemplary service excellence and hospitality.

Requirements

To succeed in this position, you must possess:

  • A Social Services Worker registration per provincial legislation.
  • At least three years of experience in healthcare, social services, or a related sector.
  • Knowledge of the Long Term Care Act & Regulations is preferred.
  • Customer service and hospitality/sales-related experience are assets.
  • Strong oral and written communication skills are essential.
  • Ability to organize, plan, and delegate responsibilities effectively.
About Us

Waters Edge Community is committed to employment equity, diversity, and inclusion in the workplace. We strive to create an environment that values respect, empathy, and compassion. If you're passionate about making a difference in the lives of others, we invite you to join our team.



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