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IT Support Specialist

2 months ago

Edmonton, Alberta, Canada FIKA Cannabis Full time

About Us: Founded in 2020, FIKA Cannabis is a lifestyle brand redefining cannabis retail, including flagship locations in Toronto's Union Station and Distillery District. Now with over 140+ locations across Canada, The FIKA Company is the home of 8 Canadian retail banners, including FIKA Cannabis, Fire & Flower, Friendly Stranger, Pop's Cannabis, Ganjika House, Flower Haze, Prairie Records and Bud Supply. Providing exceptional service in a variety of welcoming and intuitive store environments, The FIKA Company retail family is the destination for every type of cannabis consumer.

Job Overview:

The IT Support Specialist is responsible for supporting and maintaining point of sale and business application and coordination and management of new IT initiatives as directed by the Director. A high level of service quality is required, including communication, relationship-building, and technical skills.

Key Responsibilities:

  • Application & Infrastructure Support: Perform simple to intermediate troubleshooting concerning business specific processes and procedures.
  • Create, document, and communicate any new processes that may be implemented to support IT and business critical systems.
  • Assist with the creation, implementation, management, & standardization of processes.
  • Work with Microsoft Endpoint Manager to create packages, manage policies and deploy configurations.
  • Work with Microsoft 365 platform to support email, SharePoint, OneDrive, Teams, and advanced security.

Service Desk:

  • Provide friendly and professional helpdesk support, including coverage during business hours and on call coverage for after-hours support as needed.
  • Support remote locations via remote control applications.
  • Understand the escalation paths and proactively escalate incidents / requests.
  • Ensure user interactions are promptly recorded and accurately updated.

Requirements:

  • Microsoft 365 administration, including SharePoint, Teams, OneDrive, Exchange – minimum 5 years.
  • Azure AD Administration – minimum 5 years.
  • Microsoft Intune/Endpoint Management Administration – minimum 3 years.
  • Windows 10 Administration – minimum 5 years.
  • Desktop and peripheral hardware support – minimum 5 years.

Preferred Skills:

  • Microsoft Forms and Power Automate.
  • Microsoft Defender ATP.
  • PowerBI.
  • Networking.
  • Apple Business Manager.
  • JAMF.
  • MS D365.
  • Point of sales software.
  • Azure architecture and infrastructure.

What We Offer:

  • A dynamic and growing company with opportunities for professional development.
  • A collaborative and supportive work environment.
  • A competitive salary and benefits package.