Director of Academic Excellence

1 month ago

Toronto, Ontario, Canada Tyndale University Full time
Director, Centre for Academic Excellence

The Director, Centre for Academic Excellence will provide strategic leadership and oversight to the Centre for Academic Excellence at Tyndale University. This role will facilitate the smooth transition of students through the different phases of the student experience by closely interfacing with faculty and implementing programs and services that contribute to student success in reaching graduation as well as aid in student retention.

Key Responsibilities
  • Provide leadership and strategic direction for Tyndale's Centre for Academic Excellence programs, processes, and services by establishing and implementing short-term and long-term departmental goals.
  • Recruit, develop, motivate, lead, and mentor full-time and part-time staff.
  • Assign staff to institutional committees as necessary.
  • Create and sustain an environment of excellence and professionalism in customer service and teamwork.
  • Establish budget and monitor and review monetary reports related to the Centre.
  • Liaise with Tyndale staff, faculty, and senior management to effectively address and plan for meeting students' learning needs.
  • Develop initiatives, policies, and procedures and consolidate processes and practices in the Centre, ensuring they comply with policies outlined in the Academic Calendar and align with institutional strategic priorities.
  • Correspond with external consultants, legal counsel, and other professionals on matters related to student needs.
  • Network with key academic officers and organizations outside the institution to foster collaborative opportunities and strategic partnerships.
  • Connect with key personnel across the Tyndale community to reinforce that academic support is an institution-wide responsibility.
Administrative Responsibilities
  • Participate in academic probation and suspension reviews at the end of the fall and winter semesters.
  • Oversee student academic appeals and referrals to the Academic Standards Committee and other institutional bodies.
  • Oversee past-term extension process for University and Seminary students in conjunction with the Office of the Registrar.
  • Oversee readmission process for students returning from suspension in the last three years.
  • Coordinate services and referrals among the offices within the Centre and follow-up on progress as needed.
  • Communicate with faculty on academic concerns.
  • Assign staff to participate in campus events and orientation activities and participate when required.
  • Provide academic counselling to students identified as at-risk or through referral.
  • Respond to heightened student concerns and coordinate support efforts as needed.
  • Uphold and enforce academic policies of the institution.
  • Contribute to retention initiatives identified by the University and Seminary administration.
  • Develop holistic programming for students in coordination with the Student Life Department and the Tyndale Wellness Centre.
Institutional Committee Work
  • Student Accessibility Advisory Committee (Chair).
  • Academic Standards Committee (Member).
  • Academic Probation Committee (Member).
  • Undergraduate Admissions Committee (Member).
  • Enrollment Committee (Member).
Qualifications
  • Undergraduate degree in English, Psychology, Communications, or a related field.
  • Master's degree in Higher Education, English, Psychology, or Counselling preferred.
  • Physical and/or mental health first aid certification, preferred.
Experience
  • Minimum of 5 years in postsecondary academic support and administration.
  • Knowledge of Tyndale academic programs, preferred.
  • Counselling experience, preferred.
  • Proficiency in MS Office.
Skills and Abilities
  • Understanding of factors that drive student success and motivation.
  • Understanding that all students must be treated equitably.
  • Ability to problem-solve in a fast-paced environment.
  • Excellent organizational, time management, and priority management skills.
  • Excellent interpersonal and communication skills, both oral and written.
  • Excellent customer service skills.
  • Ability to multi-task and respond to a high volume of requests.
  • Ability to respond appropriately in high-stress situations.
  • Ability to maintain confidentiality and act with diplomacy, tact, and professionalism.
Personal Characteristics
  • Commitment to the academic advancement of students.
  • Compassionate outlook and dedication to the growth of students' academic ability.
  • Collaborative approach to working environment.
  • Keen desire to serve family, church, work, and community. A firm commitment to Tyndale's mission, values, Statement of Faith, and Community Standards Statement.
Physical and Mental Demands
  • General office environment and equipment; may be noisy at times.
  • Moderate – high level of stress. May result from students responding to poor academic performance, recommended or mandatory referrals from faculty or Centre for Academic Excellence staff, dissatisfaction with a professor, or in response to a personal crisis. Respond to inquiries with a high degree of patience and diplomacy.

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