Quality Assurance Manager

4 weeks ago

Old Toronto, Ontario, Canada Wawanesa Insurance Full time
About Wawanesa Insurance

Wawanesa Insurance is a leading Canadian insurer with a rich history dating back to 1896. With over $3.5 billion in annual revenue and assets of $10 billion, we are one of Canada's largest mutual insurers. Our National Headquarters is located in Winnipeg, and we have a presence in various regions across Canada.

Job Overview

We are seeking a highly skilled and experienced Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for leading a team of quality and delivery professionals in enabling Insurance & Technology teams to deliver high-quality value earlier and more effectively. You will work closely with leaders of our insurance, core systems, digital, and enterprise solution teams to understand their objectives and aspirations and support continuous improvement in their teams' ways of working.

Key Responsibilities
  1. Align and implement delivery practices across the organization to ensure consistency and predictability throughout the software development lifecycle.
  2. Own and compose delivery metrics, establishing baselines and monitoring performance.
  3. Integrate and align delivery and quality practices to ensure high-quality is maintained consistently over time.
  4. Develop existing and attract new industry-leading talent in delivery and quality management.
  5. Maintain accountability for the establishment of development and delivery plans with all required stakeholders.
  6. Manage resources to ensure successful completion of work assignments.
  7. Communicate plans, progress, and deliverables to all required stakeholders.
  8. Create, implement, and evolve new processes, methodologies, policies, and procedures.
  9. Contribute to the building of and execute against the annual operational plan.
  10. Maintain accountability for the maintenance of department service levels.
  11. Maintain accountability for the planning and management of application and process vitality.
  12. Ensure continuous improvement in operational processes.
  13. Oversee and coach a team to ensure a work environment is respectful, challenging, and rewarding and employees are maximized to their full potential while contributing to the achievement of the company's goals.
  14. Contribute to budget preparation and management to budget as forecasted.
Qualifications
  1. 5 years' experience in a senior Information Services/Information Technology role.
  2. Post-secondary degree/certificate or equivalent experience.
  3. Understanding and experience in DevOps, agile practices, and/or enterprise agility frameworks.
  4. Understanding and experience with quality management frameworks and approaches.
  5. Understanding of relevant analysis, design, system development, and maintenance tools and techniques.
  6. Ability to communicate, both verbally and in writing, in a persuasive and eloquent manner.
  7. Advanced analytical and problem-solving skills with the ability to manage and prioritize a busy workload and multiple projects.
  8. Strong leadership skills with the ability to build, develop, lead, and support a diverse team.
  9. Strong collaboration skills with the ability to work with a variety of people and teams and align them toward an objective.
  10. Strong relationship skills with a proven ability to maintain a mutually rewarding and supportive network of peers and superiors.
  11. Ability to develop effective plans that define activities, resources, timelines, and cost estimates.
  12. Ability to make well-justified decisions in complex and high-pressure situations.
  13. Experience in the insurance/finance industry is considered an asset.

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