Assistant Store Manager

2 days ago

Westmount, Quebec, Canada James Perse - Montreal Full time

Titre: Assistant Store Manager

Résumé du poste:

L'assistant store manager de James Perse aide le directeur du magasin dans toutes les questions liées à la supervision des employés, à la satisfaction des clients et à la réalisation des objectifs de vente et de performance du magasin.

Responsabilités:

  • Contribuer au développement d'une équipe diversifiée et professionnelle par le biais d'un recrutement et d'une formation constants.
  • Montrer l'exemple en assurant le plus haut niveau de satisfaction de la clientèle, en veillant à ce que toutes les interactions avec les clients soient mémorables et conformes aux normes de l'entreprise.
  • Stimuler les performances du magasin en évaluant et en réalisant les indicateurs clés de performance.
  • Veiller à ce que tous les employés respectent les politiques, pratiques et procédures de l'entreprise en matière de vente et d'exploitation.
  • Faire preuve d'une grande connaissance de la marque et participer aux sessions de formation sur la connaissance des produits.
  • Favoriser l'utilisation des ressources numériques pour améliorer l'expérience du service à la clientèle.
  • Résoudre les problèmes difficiles des clients et les transmettre à la direction si nécessaire.
  • Mettre en œuvre tous les programmes de formation de l'entreprise de manière efficace afin de développer le personnel.
  • Évaluer les employés au quotidien en les encadrant sur le moment et en analysant les réussites et les opportunités individuelles afin de s'assurer que les objectifs de vente sont atteints.
  • Communiquer efficacement les besoins et les idées au directeur du magasin afin d'améliorer l'activité.
  • Respecter et appliquer les politiques de prévention des pertes et de sécurité, les politiques et procédures de crédit, c'est-à-dire les cartes de crédit, les remises, les achats des employés, les registres de dépôt, les politiques de retour et d'échange.
  • Veiller à ce que toutes les marchandises soient présentées de manière attrayante, en respectant les directives visuelles de chaque marque.
  • Veiller à ce que toutes les marchandises de la réserve et du stock soient conformes aux normes de l'organisation.
  • Responsable de l'ouverture et de la fermeture du magasin, y compris de la sécurisation des portes, des fenêtres et de la marchandise, de l'alarme du magasin et des procédures POS.

Qualifications:

  • Diplôme universitaire en marketing, administration, commerce ou expérience équivalente.
  • 2 à 3 ans d'expérience dans la gestion et la vente au détail (dans le secteur de la mode de luxe, un atout)
  • Excellentes aptitudes à la communication orale et écrite
  • Solides compétences en leadership et capacité à motiver les gens afin d'atteindre les objectifs de vente.
  • Grandes compétences en matière d'organisation et de planification, avec une capacité d'adaptation rapide
  • Excellentes compétences en matière de service à la clientèle
  • Capacité à travailler en équipe
  • Disponibilité pour travailler dans le commerce de détail

Ce que nous offrons:

  • Horaire flexible
  • Allocation vestimentaire
  • Dynamique d'équipe professionnelle
  • Primes mensuelles basées sur les ventes
  • Salaire compétitif

Title: Assistant Store Manager

Position summary:

L'assistant store manager de James Perse aide le directeur du magasin dans toutes les questions liées à la supervision des employés, à la satisfaction des clients et à la réalisation des objectifs de vente et de performance du magasin.

Responsibilities:

  • Aider à développer une équipe diversifiée et professionnelle par le biais d'un recrutement et d'une formation constants.
  • Montrer l'exemple en assurant le plus haut niveau de satisfaction de la clientèle, en veillant à ce que toutes les interactions avec les clients soient mémorables et conformes aux normes de l'entreprise.
  • Stimuler les performances du magasin en évaluant et en réalisant les indicateurs clés de performance.
  • Veiller à ce que tous les employés respectent les politiques, pratiques et procédures de l'entreprise en matière de vente et d'exploitation.
  • Faire preuve d'une grande connaissance de la marque et participer aux sessions de formation sur la connaissance des produits.
  • Favoriser l'utilisation des ressources numériques pour améliorer l'expérience du service à la clientèle.
  • Résoudre les problèmes difficiles des clients et les transmettre à la direction si nécessaire.
  • Mettre en œuvre tous les programmes de formation de l'entreprise de manière efficace afin de développer le personnel.
  • Évaluer les employés au quotidien en les encadrant sur le moment et en analysant les réussites et les opportunités individuelles afin de s'assurer que les objectifs de vente sont atteints.
  • Communiquer efficacement les besoins et les idées au directeur du magasin afin d'améliorer l'activité.
  • Respecter et appliquer les politiques de prévention des pertes et de sécurité, les politiques et procédures de crédit, c'est-à-dire les cartes de crédit, les remises, les achats des employés, les registres de dépôt, les politiques de retour et d'échange.
  • Veiller à ce que toutes les marchandises soient présentées de manière attrayante, en respectant les directives visuelles de chaque marque.
  • Veiller à ce que toutes les marchandises de la réserve et du stock soient conformes aux normes de l'organisation.
  • Responsable de l'ouverture et de la fermeture du magasin, y compris de la sécurisation des portes, des fenêtres et de la marchandise, de l'alarme du magasin et des procédures POS.

Qualifications:

  • Diplôme universitaire en marketing, administration, commerce ou expérience équivalente.
  • 2 à 3 ans d'expérience dans la gestion et la vente au détail (dans le secteur de la mode de luxe, un atout)
  • Excellentes aptitudes à la communication orale et écrite
  • Solides compétences en leadership et capacité à motiver les gens afin d'atteindre les objectifs de vente.
  • Grandes compétences en matière d'organisation et de planification, avec une capacité d'adaptation rapide
  • Excellentes compétences en matière de service à la clientèle
  • Capacité à travailler en équipe
  • Disponibilité pour travailler dans le commerce de détail

Ce que nous offrons:

  • Horaire flexible
  • Allocation vestimentaire
  • Dynamique d'équipe professionnelle
  • Primes mensuelles basées sur les ventes
  • Salaire compétitif

Job Type: Full-time

Additional pay:

  • Bonus pay
  • Commission pay

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekends as needed

Work Location: In person

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