Hotel Front Desk Clerk

4 weeks ago


Edmonton, Alberta, Canada West Edmonton Truckland Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at West Edmonton Truckland. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Reservation Management: Take, cancel, and change room reservations as needed.
  • Information Provision: Provide guests with information on hotel facilities and services, as well as points of interest in the area.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments.
  • Communication: Answer telephone calls and relay messages to guests and staff.
  • Special Needs Assistance: Assist guests with special needs and provide additional support as required.
  • Customer Service: Provide exceptional customer service to all guests, responding to their needs and concerns in a professional and courteous manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.


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