Senior Benefits Requirements Consultant

1 month ago

Golden Horseshoe, Canada Greenshield Holdings Full time
About the Role

We are seeking a highly skilled and experienced Benefits Requirements Consultant to join our team at Greenshield Holdings. As a key member of our organization, you will play a critical role in ensuring the successful implementation of our benefits administration solutions.

Key Responsibilities
  • Work closely with external clients to gather, document, and validate system and business requirements to support successful outcomes during client onboarding.
  • Collaborate with internal clients to gather, document, and validate requirements for product changes and enhancements to inform product development and QA work.
  • Conduct interviews and surveys to collect data and analyze it to identify and understand problems or issues.
  • Understand client issues, needs, and goals to inform requirements and provide solutions.
  • Influence client decisions to support automation and long-term viable solutions.
  • Liaise with client vendors and other stakeholders as needed.
  • Review requirements for compliance with applicable laws and regulations.
  • Provide input on best practices and technical features that lead to effective and efficient benefits administration.
  • Identify and recommend systems or process improvements.
  • Develop and maintain system test plans and ensure they are successfully executed.
  • Develop and maintain user manuals and other documentation to support client and business partners.
  • Train end users on the use of Benefits Administration systems.
  • Develop and maintain Requirements/Business Analyst toolset (templates, procedures, best practices).
  • Stay current with industry trends and new developments related to Benefits Administration.
  • Develop and maintain relationships with key stakeholders to ensure effective communication and collaboration.
Requirements
  • Minimum 5 years of experience in the benefit administration industry.
  • Highly organized and process-oriented.
  • Excellent at managing client relationships and resolving problems.
  • Excellent oral and written communication skills.
  • Ability to bring structure to ambiguous situations.
  • Ability to adjust approach as needed based on experience and knowledge of the clients being worked with.
  • Can adapt to new information and change approach to achieve objectives as needed.
  • Ability to work collaboratively as part of a team, yet also work independently on complex implementations.
  • Ability to multi-task and thrive in a fast-paced, high-pressure environment.
  • Passionate about quality and continuous improvement, with an emphasis on creating solutions.
  • Proficient in Microsoft Excel, Outlook, Project, Word, Visio, and PowerPoint.
  • Bachelor's Degree or experience otherwise equivalent to a bachelor's degree.
  • Experience working with implementation methodologies and/or equivalent project management methodologies.
  • Strong organization, analytical, and problem-solving skills.
  • Keen attention to detail.
  • Self-starter and ability to work both independently and in a collaborative team approach.
  • Ability to communicate with others, including clients, in a clear, effective, and professional manner on the phone, via email, and in person, and the demonstrated use of good written and verbal communication skills.
  • Able to prioritize workload and work effectively with minimal supervision; demonstrated ability to work concurrently on multiple projects with several teams.
Nice to Have
  • Experience with iBenefits or other benefits administration solutions.
  • Bilingualism (English & French).
  • CEBS Designation.
  • Working knowledge of project management framework (agile or waterfall).
About Greenshield Holdings

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that's what it takes to create better health for all. We dare to challenge the status quo. And we're driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That's why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter, and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives, and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn't just about personal achievements, it's about making a difference together.

Take a minute to get to know us better by clicking here to watch our short video.

Here's to Better Health for All

A Few More Details

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity, and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn't align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities, or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

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