Senior Benefits Consultant

5 days ago

Golden Horseshoe, Canada Greenshield Holdings Full time
About the Role

We are seeking a highly skilled Senior Benefits Consultant to join our team at Greenshield Holdings. As a key member of our organization, you will play a critical role in supporting the successful onboarding of clients and the development of innovative health benefit solutions.

Key Responsibilities
  • Work with external clients to gather, document, and validate system and business requirements to ensure successful outcomes.
  • Collaborate with internal clients to gather, document, and validate requirements for product changes and enhancements.
  • Conduct interviews and surveys to collect data and analyze it to identify and understand client issues and needs.
  • Understand client goals and objectives to inform requirements and provide recommendations.
  • Liaise with client vendors and stakeholders as needed to ensure effective communication and collaboration.
  • Review requirements for compliance with applicable laws and regulations.
  • Provide input on best practices and technical features that lead to effective and efficient benefits administration.
  • Identify and recommend systems or process improvements.
  • Develop and maintain system test plans and ensure they are successfully executed.
  • Develop and maintain user manuals and other documentation to support client and business partners.
  • Train end users on the use of benefits administration systems.
  • Develop and maintain Requirements / Business Analyst toolset (templates, procedures, best practices).
  • Stay current with industry trends and new developments related to benefits administration.
  • Develop and maintain relationships with key stakeholders to ensure effective communication and collaboration.
Requirements
  • Minimum 5 years of experience in the benefit administration industry.
  • Highly organized and process-oriented.
  • Excellent client relationship management and problem-solving skills.
  • Excellent oral and written communication skills.
  • Ability to bring structure to ambiguous situations.
  • Ability to adjust approach as needed based on experience and knowledge of clients.
  • Ability to work collaboratively as part of a team and independently on complex implementations.
  • Ability to multi-task and thrive in a fast-paced, high-pressure environment.
  • Passionate about quality and continuous improvement.
  • Proficient in Microsoft Excel, Outlook, Project, Word, Visio, and PowerPoint.
  • Bachelor's Degree or equivalent experience.
  • Experience working with implementation methodologies and/or equivalent project management methodologies.
  • Strong organization, analytical, and problem-solving skills.
  • Keen attention to detail.
  • Self-starter and ability to work both independently and in a collaborative team approach.
  • Ability to communicate effectively with clients and stakeholders.
Nice to Have
  • Experience with iBenefits or other benefits administration solutions.
  • Bilingualism (English & French).
  • CEBS Designation.
  • Working knowledge of project management framework (agile or waterfall).

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