Retail Operations Manager

4 weeks ago


Richmond Hill, Ontario, Canada Dollarama L.P. Full time

We are a growing Canadian business with a highly visible and hands-on approach to retail management. As a Retail Operations Manager, you will provide leadership and vision to fuel the growth of our successful company.

The ideal candidate will have at least two years of experience in the retail industry, preferably in a supervisory or management role. You will be responsible for overseeing daily retail store operations, ensuring high customer satisfaction, and achieving sales goals. In the absence of the Store Manager, you will act as the Manager on Duty (MOD).

This role involves managing staff, executing daily operational tasks, and ensuring compliance with company policies and procedures. You will ensure that company rules and regulations are explained, understood, and followed by all team members. Inventory counts must be done promptly and precisely to maintain proper resupply of goods. Established merchandizing practices must also be followed.

You will be responsible for recruitment and training activities of new employees. Daily tasks include assisting the Store Manager in daily operations and staff management, helping with store merchandizing, shelf stocking, and unboxing daily shipments, providing exceptional customer service, and resolving escalated issues.

As a Retail Operations Manager, you will perform cash management, store opening and closing duties as needed, assign tasks to the team, and ensure store safety and cleanliness standards are maintained. Conducting managers on duty tasks, such as making sure daily breaks and time and attendance are taken, is also part of your responsibilities.

You will conduct regular performance evaluations and provide feedback to staff, ensuring adherence to company policies, procedures, and safety standards. Implementing and maintaining visual merchandizing standards based on company strategy is also essential. Additionally, you will be responsible for the hiring and performance management process.

If you have good leadership, communication, and decision-making skills, and can multitask, prioritize, and work in a dynamic, fast-paced environment, we encourage you to apply. A competitive salary of $$$80,000 - $110,000 per year is offered, depending on experience. Other benefits include a bonus plan, overtime pay, employee assistance program, extended health care, flexible schedule, RRSP match, and casual dress code.



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