Retail Operations Manager

3 weeks ago


Richmond Hill, Ontario, Canada Dollarama L.P. Full time

At Dollarama L.P., we are seeking a highly skilled Retail Operations Manager to join our team. As a key member of our retail operations leadership, you will play a vital role in overseeing the daily activities of our stores and ensuring that our customers receive exceptional service.

About the Role

The successful candidate will be responsible for providing support to our Store Managers in executing daily operational tasks, managing staff, and maintaining high customer satisfaction levels. In addition, they will act as Manager on Duty (MOD) in the absence of the Store Manager.

This is an excellent opportunity for someone who enjoys working in a fast-paced retail environment and has a passion for leading and developing teams.

Key Responsibilities:
  • Staff Management: Oversee the management of staff, including recruitment, training, coaching, and development.
  • Daily Operational Tasks: Execute daily operational tasks, including merchandising, shelf stocking, and cash management.
  • Customer Service: Provide exceptional customer service and resolve escalated issues.
  • Prioritization and Organization: Efficiently organize time and manage priorities to meet deadlines.
Requirements:
  • Experience: Minimum 2 years' experience in the retail industry, with at least 2 years in a supervisory or management role.
  • Availability: Open availability required, including day, evening, and weekend shifts.
  • Skills: Strong communication and leadership skills, with the ability to work effectively in a team environment.
What We Offer:
  • Competitive Compensation: A competitive salary range of $60,000 - $80,000 per year, depending on experience.
  • Benefits: A comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.
  • Training and Development: Opportunities for professional growth and development, including training programs and career advancement opportunities.

We offer a dynamic and supportive work environment, where you can grow your career and make a real difference in the lives of our customers and employees.



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