Credit Risk Manager for Residential Accounts

1 day ago


St John's, Newfoundland and Labrador, Canada 09 Irving Oil Limited Full time
Job Description:

As a Credit Risk Manager for Residential Accounts at 09 Irving Oil Limited, you will play a pivotal role in identifying and managing credit risk for residential accounts within our portfolio. Your primary responsibilities will include balancing both inbound and outbound contacts with residential customers to manage repayment plans and accept/process payments.

Your Responsibilities:
  • Manage customer repayment plans and accept/process payments
  • Contact customers via telephone, email, fax
  • Account Maintenance (as required)
  • Prepare accounts for placement with 3rd party collections – legal or agency
  • Identify and manage risk within collection portfolio
  • Prioritize calls based on objective criteria
  • Willingness to participate in projects and other team initiatives as required
Required Skills and Qualifications:

To succeed in this role, you will need:

  • Ability to work in a fast-paced environment with strong attention to detail
  • Excellent customer service skills
  • Strong analytical thinking skills with continuous improvement mindset
  • Financial risk management skills
  • Excellent time management skills with the ability to work towards fixed deadlines
  • Very good communication skills both oral and written
  • Ability to handle objections and adversity
  • Effective collaborator and a team player
Benefits:

We offer a competitive salary of $65,000 - $80,000 per annum, depending on experience, plus benefits including:

  • A hybrid work model allowing for a blend of in-office and work-from-home days
  • Competitive compensation package, including an annual bonus plan and pension plan
  • Flexible benefits plan, including medical and dental benefits effective from day one
  • Paid vacation, plus an annual option to purchase additional vacation time
  • Wellness support, including an annual wellness allowance and paid personal care days
  • Opportunity to give back to our community through volunteer opportunities and a donation matching program
About Us:

At 09 Irving Oil Limited, we are committed to providing exceptional customer service while managing credit risk for residential accounts. We value our employees' contributions and provide a dynamic work environment that fosters growth and development.



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