Quality Assurance Analyst

7 days ago


Mississauga, Ontario, Canada goeasy Ltd. Full time

Quality Assurance Analyst

We are seeking a Quality Assurance Analyst to join our team at goeasy Ltd. in Canada. As a Quality Assurance Analyst, you will play a critical role in ensuring the quality of our products and services.

Responsibilities:

  • Complete Quality Control Audits for staff as assigned by the Manager, Underwriting Support.
  • Submit completed Quality Control Audits to the Manager, Underwriting Support for actioning.
  • Provide actionable data to internal support groups as needed.
  • Provide feedback to CLAO Team Managers.
  • Prepare and analyze internal and external reports for management staff review.
  • Assist the Team Manager, Underwriting Support with various internal tracking reports.
  • Provide insights and recommendations for changes to policies, procedures, and work flow processes.
  • Assist in implementing new policies and procedures in a live environment.
  • Deliver annual recertification courses for CLAO Team members.
  • Communicate with Team Managers, CLAO, to identify training needs.
  • Conduct job training for new hires in CLAO.
  • Conduct underwriting training for the retail network as requested.

Requirements:

  • Strong knowledge and understanding of Loan Underwriting, Secured Lending, and Cumulative Policies and Procedures.
  • High level of computer literacy, intermediate to advance skill level in Microsoft Office Suite (Excel, Word, and Outlook).
  • Highly developed oral and written communication skills.
  • Able to work under pressure and in a fast-paced environment.
  • Ability to plan, multi-task, and manage time effectively.
  • Strong problem-solving and critical thinking skills.
  • Able to make decisions independently.
  • Able to interact with CLAO frontline staff and mid-level Management.
  • Reflect a positive and mature attitude towards teammates, peers, other employees, and customers.

Working Conditions:

Operating hours are 8:30 am to 5:00 pm, Monday to Friday in the office, these hours are subject to change based on our business requirements.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001. goeasy operates two main business units.

Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $75,000.

We are recognized as Canada's Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada's Top 50 Fintech's, and North America's Most Engaged Workplaces.



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