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Hôtel & Spa Le Germain Charlevoix Guest Service Supervisor

2 months ago

BaieSaintPaul, Quebec, Canada Hôtel & Spa Le Germain Charlevoix Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Hôtel & Spa Le Germain Charlevoix. As a Guest Service Supervisor, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities:
  • Supervise and coordinate the work of our guest service team members to ensure that our guests receive prompt and courteous service.
  • Assist guests with special needs and provide support to ensure their stay is comfortable and enjoyable.
  • Coordinate and review work to ensure that our guests receive the highest level of service.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
  • Provide staff training and development opportunities to enhance their skills and knowledge.
  • Make transportation and accommodation reservations using our computerized reservation and ticketing system.
Requirements:
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Attention to detail and ability to maintain a high level of organization.
  • Client focus, dependability, and flexibility.
Benefits:
  • Dental plan.
  • Disability benefits.
  • Health care plan.
  • Paramedical services coverage.
  • Vision care benefits.
  • Free parking available.
Language:

French.

Work Schedule:

30 to 40 hours per week.