Technical Support Specialist

2 months ago

London, Ontario, Canada YOVU Office Phone Full time
About the Role

We are seeking a highly skilled Technical Support Advisor to join our dynamic team at YOVU Office Phone. As a Technical Support Advisor, you will be responsible for providing exceptional technical support to our customers, utilizing your technical expertise and problem-solving skills to resolve complex issues.

Key Responsibilities
  • Provide first-level technical support to customers via email, ticketing, and phone calls
  • Assist in monitoring alerts and reacting where necessary
  • Log incoming requests and escalate to team members
  • Keep documentation up to date, including external knowledge base and asset details
  • Provide assistance in onboarding new customers and other moves adds or changes
  • Be involved in rotating after-hours on-call support
Requirements
  • Post-secondary education in IT or a related field
  • Hands-on experience in IT helpdesk, computer repair, incident management, or building systems from scratch
  • Methodical and analytical problem-solving skills
  • Strong technical knowledge, including PC and mobile device troubleshooting, networking basics, and advanced skills
  • Excellent customer interaction skills, with a passion for delivering high-quality experiences
  • Strong team player with a positive attitude, strong work ethic, and consistent contributions
  • Industry insight, with a solid understanding of connectivity, hardware, and peripherals
  • Bilingual in English and French (an asset)
About YOVU Office Phone

At YOVU Office Phone, we are passionate about helping customers solve problems. We provide exceptional support, live assistance from talented, Canadian-based support professionals, and a commitment to quality that aligns with our corporate values. We believe that work should be more than just a job—it should be a joyful and fulfilling experience. We offer competitive wages, RRSP matching, and a comprehensive benefits package, as well as team-focused perks like Friday lunches, cold drinks, and healthy workplace initiatives.

We create a home-like atmosphere where comfort matters, whether it's bringing your friendly pup to the office or enjoying our shoe-free policy. We also know how to have fun, with team-building events, after-work socials, and even epic office nerf wars to bond with colleagues and blow off some steam.

Join us, and be part of a team that's as committed to your success as it is to creating an unforgettable workplace experience.

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