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Shop Operations Manager

2 months ago

Vernon, British Columbia, Canada Inland Truck & Equipment Full time
Job Summary

We are seeking a highly skilled and experienced Shop Manager to join our team at Inland Truck & Equipment. As a Shop Manager, you will be responsible for overseeing the daily operations of our equipment service shop, ensuring that our technicians are equipped to provide exceptional service to our customers.

Key Responsibilities
  • Shop Operations
    • Manage the shop schedule to ensure efficient use of resources and minimize downtime.
    • Oversee the maintenance and organization of tools, equipment, and repair logs.
    • Implement and maintain an effective dispatch system to ensure timely completion of repairs.
  • Technician Supervision
    • Supervise and mentor technicians to ensure they have the necessary skills and knowledge to perform repairs to the highest standard.
    • Conduct regular performance reviews and provide feedback to technicians.
    • Support the development of technicians through training and professional development opportunities.
  • Customer Service
    • Ensure that all customer interactions are handled in a professional and courteous manner.
    • Communicate repair status and timelines to customers in a clear and timely manner.
    • Address customer complaints and concerns in a prompt and effective manner.
  • Business Operations
    • Manage shop budgets and expenses to ensure efficient use of resources.
    • Develop and implement processes to improve shop efficiency and productivity.
    • Collaborate with other departments to ensure seamless communication and coordination.
Requirements
  • Education
    • Post-secondary degree or diploma in a related field, such as business administration or mechanical engineering.
  • Experience
    • Four years of experience in a supervisory or management role in a service-oriented industry.
    • Previous experience in a heavy equipment repair or maintenance environment is an asset.
  • Skills
    • Strong leadership and communication skills.
    • Ability to manage multiple priorities and deadlines.
    • Proficient in Microsoft Office and other business software.
What We Offer
  • Competitive Salary
    • A competitive salary range of $72,000 - $90,000 depending on experience.
  • Benefits Package
    • A comprehensive benefits package, including extended medical, dental, and prescription benefits.
    • RRSP matching program and long-term disability insurance.
    • Paid time off and on-going training opportunities.