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Bylaw Enforcement Operations Manager

2 months ago

Coquitlam, British Columbia, Canada City of Coquitlam Full time
Operations Manager for Bylaw Enforcement

We are seeking an experienced leader to oversee the operations and day-to-day financial management of our Bylaw Enforcement and Business Licensing services. This role plays a key part in maintaining community standards and supporting local businesses with regulatory compliance.

Key Responsibilities:
  • Supervise a team of bylaw enforcement officers, licensing staff, and administrative support personnel.
  • Ensure adherence to community regulations and standards, fostering a safe and harmonious environment.
  • Exercise primary managerial oversight for escalated complaints and public concerns, handling matters professionally and tactfully.
  • Engage with the public to provide educational information about bylaw-related issues, enhancing awareness and comprehension.
  • Cultivate positive relationships within the community through transparent communication and effective information dissemination.
  • Provide strategic guidance to licensing staff to ensure efficient administration of the City's licensing initiative.
  • Collaborate with the division manager to address intricate issues or matters affecting the community.
  • Create and present reports to Council and Committees, showcasing insights and offering recommendations.
  • Contribute valuable input on changes in policies, revisions to bylaws, and administrative affairs related to bylaw enforcement and licensing services.
  • Oversee the dog licensing program and ticket disputes, supporting impartial and equitable adjudication.
  • Facilitate efficient debt collection processes for all departments involved in bylaw enforcement activities.
  • Develop plans, schedules, and management strategies for shifts, vacations, and extended operating hours, ensuring continuous coverage seven days a week.
  • Draw upon your comprehensive understanding of relevant legislation, regulations, City bylaws, policies, and procedures to guide staff in making informed decisions and taking appropriate enforcement actions.
Requirements:
  • Bachelor's degree in a relevant field such as Business Management, Public Safety, Public Administration, or Criminology.
  • Minimum of three years of progressive professional experience, including experience at the supervisory or junior management level.
  • Specialized training in municipal law and regulation, law enforcement, and/or community safety.