Traffic Operations Centre Coordinator

2 weeks ago

Toronto, Ontario, Canada Arcadis Full time

Job Summary

Arcadis is seeking a skilled Traffic Operations Centre Operator to work in a 24/7 environment at the City of Toronto Traffic Operations Centre. As a key member of our team, you will be responsible for operating Intelligent Transportation System (ITS) devices and information systems, monitoring roadways for traffic incidents, and coordinating with First Responders.

Key Responsibilities

  • Operate ITS devices and information systems on a multi-monitor computer workstation, working with critical data to inform the safe operation of the city's transport infrastructure.
  • Monitor roadways for traffic incidents and coordinate with First Responders in a timely, professional, and concise manner.
  • Disseminate traveler information and manage real-time data entry database.
  • Work in a 24/7 environment with flexible shift times, including holidays.
  • Dispatch City staff and contracted crews for routine and emergency road traffic maintenance activities.
  • Collect, review, validate, and disseminate road restriction/closure information to the public, with the aim of causing the least disruption to the general public.

Requirements

  • High school or GED Diploma
  • Experience with Windows PCs and proficiency in the use of a multi-monitor computer workstation with the ability to quickly enter and manage a real-time data entry database.
  • In-depth knowledge of the Toronto geography and roadway network.
  • Skills in interpersonal relationships and ability to work well within a diverse group.
  • Confidence to use freeway management and other traffic control computer application and technologies such as cameras, variable message signs, sensors, and control devices.
  • Ability to coordinate real-time activities and stay calm in the face of conflicting priorities.
  • Confident to take calls, dispatch on a radio or telephone, and otherwise communicate in a clear and concise manner.
  • Ability to use sound judgment while collecting, reviewing, validating, and disseminating road restriction/closure information to the public and always communicate professionally.

About Arcadis

Arcadis is a multi-disciplinary global organization offering outstanding opportunities for passionate and professional individuals seeking to embark on an exciting career in network operations of Intelligent Transportation Systems (ITS).

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