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Traffic Operations Centre Coordinator

2 months ago

Toronto, Ontario, Canada IBI Group Full time
Job Title: Traffic Operations Centre Operator

We are seeking a highly skilled and motivated individual to join our team as a Traffic Operations Centre Operator. As a key member of our operations team, you will be responsible for managing the day-to-day operations of our Intelligent Transportation System (ITS) devices and information systems.

Key Responsibilities:
  • Monitor roadways for traffic incidents and coordinate with First Responders in a timely and professional manner.
  • Disseminate traveler information and manage real-time data entry database.
  • Operate ITS devices and information systems on a multi-monitor computer workstation, working with critical data that informs the safe operation of the city's transport infrastructure.
  • Work in a 24/7/365 environment with flexible shift times, including holidays.
  • Dispatch City staff and contracted crews for routine and emergency road traffic maintenance activities.
  • Collect, review, validate, and disseminate road restriction/closure information to the public, with the aim of causing the least disruption to the general public.
Requirements:
  • High school or GED Diploma
  • Proficient in the use of a multi-monitor computer workstation with the ability to quickly enter and manage a real-time data entry database.
  • In-depth knowledge of the Toronto geography and roadway network.
  • Skills in interpersonal relationships and ability to work well within a diverse group.
  • Confidence to use freeway management and other traffic control computer application and technologies such as cameras, variable message signs, sensors, and control devices.
  • Be self-motivated with the use of these systems to maintain a situational awareness on the City's entire road network.
  • Previous experience of writing reports, and correspondence will be considered an asset, although support and development will be offered to all successful applicants on this topic.
  • Ability to coordinate real-time activities and stay calm in the face of conflicting priorities.
  • Confident to take calls, dispatch on a radio or telephone and otherwise communicate in a clear and concise manner.
  • Ability to use sound judgement while collecting, reviewing, validating, and disseminating road restriction/closure information to the public and always communicate professionally.
Why Work with Us?

We are a global organization that values diversity, equality, and inclusion. We offer a range of benefits and opportunities for professional growth and development. If you are a motivated and skilled individual who is passionate about transportation and operations, we encourage you to apply for this exciting opportunity.