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Education Enthusiast and Student Advocate

2 months ago

Vancouver, British Columbia, Canada General Assembly. Full time

About the Role

The PT Admissions Coordinator position at General Assembly is an exciting opportunity to work remotely with our fast-paced Admissions team. As a key member of this team, you will be responsible for providing exceptional customer service to students interested in our course offerings. Your primary goal will be to understand their interests and direct them towards the right resources.

Key Responsibilities:
  • You will be the first point of contact for students who have expressed interest in our courses, answering their queries and addressing their concerns.
  • Respond promptly to all student inquiries, recognizing that timing is crucial in converting leads into enrollments.
  • Initiate outbound calls to interested students who have requested more information about our programs.
  • Maintain open communication channels through emails and texts, ensuring timely responses to student queries.
  • Cultivate a positive attitude and provide exceptional support to potential students, handling high volumes of interactions daily.
  • Routinely document student information in our internal database, accurately capturing details for seamless processing.
  • Think critically to resolve complex issues effectively, empathizing with students as they navigate their educational journey.
  • Offer guidance on organization-wide initiatives, workshops, courses, and immersive opportunities, empowering students to make informed decisions.
  • Foster engagement and stay focused in a remote work environment, demonstrating adaptability and self-motivation.
  • Perform additional duties as needed, consistently striving to improve operational efficiency.

Requirements and Qualifications

  • A minimum of 2-3 years of experience delivering top-notch customer service is preferred.
  • Demonstrated ability to sell services or products, with 0-1 year of sales experience being an asset.
  • Previous work history in a call center setting is highly valued, with a focus on providing excellent customer experiences.
  • Possess outstanding written and verbal communication skills, ensuring seamless interactions with colleagues and stakeholders.
  • Show genuine passion for education, technology, and General Assembly's mission, driving your commitment to empower students.
  • Excel in organizational tasks, displaying attention to detail and strong work ethic.
  • Embody relevant competencies such as Customer Focus, Action Oriented, Ensures Accountability, Interpersonal Savvy, Communicates Effectively, Manages Ambiguity, and Adherence to schedule.

Location and Salary

We are based in the United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore. The estimated salary range for this role is $55,000 - $65,000 per annum, depending on qualifications and experience.