Chief Operations Officer: Drive Business Growth and Excellence

2 weeks ago


Delta, British Columbia, Canada Trail Appliances Full time
Company Overview

Trail Appliances is a fast-growing, family-owned business with a strong entrepreneurial spirit. As the leading independent appliance retailer in Western Canada, we pride ourselves on delivering exceptional customer experiences through our 10 showrooms, 3 Outlet Centres, and 4 offices in the Lower Mainland.

About the Role

We are seeking an experienced Vice President of Operations to join our senior leadership team and contribute to our next chapter of growth. This dynamic role offers a unique opportunity to drive business excellence, foster a culture of continuous improvement, and lead a team of dedicated professionals.

Job Description
  • Oversight of numerous back-of-house departments, including Delivery, Warehousing, Reverse Logistics, and Customer Support.
  • Executing the strategic plan in alignment with company goals, ensuring operational efficiency and effectiveness across all managed departments.
  • Developing and implementing policies and procedures that enhance operational performance.
  • Fostering a culture of high performance and continuous improvement.
  • Leading and mentoring a team of dedicated professionals.
  • Maintaining a customer-first mindset in all operations to support our customer-centric organization.
Key Qualifications
  • Proven experience in a senior operations role within a medium to large-sized company.
  • Demonstrated ability to manage multiple departments and drive operational excellence.
  • Strong leadership skills with a focus on servant leadership.
  • Excellent problem-solving abilities and a proactive approach.
  • High integrity and the ability to earn the trust of key stakeholders.
  • Commitment to long-term goals and the future success of the business.
  • Experience in Retail and/or Distribution is a major asset.
Compensation and Benefits

Competitive salary: $120,000 - $180,000 per year.

Extended health benefits.

Merit-based performance evaluations.

Generous employee discounts.

Gym membership discount.

Professional development programs.

Employee recognition program.

Company events.

Paid volunteer time off.

Why Trail Appliances?

We value entrepreneurial spirit, customer service excellence, and community involvement. Our company culture promotes collaboration, innovation, and mutual respect. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.



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