Operational Excellence Director for Western Canada

2 weeks ago


Delta, British Columbia, Canada Trail Appliances Full time

At Trail Appliances, we're seeking a seasoned Operational Excellence Director to lead our operations in Western Canada. This is an exceptional opportunity to drive business growth and create value as part of a fast-paced, family-owned organization.

About the Role

As the Operational Excellence Director, you will oversee numerous back-of-house departments, including Delivery, Warehousing, Reverse Logistics, and Customer Support. Your key responsibilities will include:

  • Executing the strategic plan in alignment with the company's goals.
  • Ensuring operational efficiency and effectiveness across all managed departments.
  • Developing and implementing policies and procedures that improve operational performance.
  • Fostering a culture of continuous improvement and high performance.
  • Leading and mentoring a team of dedicated professionals.
  • Maintaining a customer-first mindset in all operations to support our customer-centric organization.
About You

We're looking for a proven Operations Leader with experience in a senior role within a medium to large-sized company. Your skills and qualifications should include:

  • Proven experience in managing multiple departments and driving operational excellence.
  • Strong leadership skills with a focus on servant leadership.
  • Excellent problem-solving abilities and a proactive approach.
  • High integrity and the ability to earn the trust of key stakeholders.
  • Commitment to long-term goals and the future success of the business.
About Our Company

Trail Appliances is a leading independent appliance retailer in Western Canada, with over 500 employees in British Columbia. We're a dynamic and entrepreneurial-minded company that values innovative thinking and customer service excellence.

What We Offer

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits, professional development programs, and a unique work environment that encourages growth and collaboration.



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