IT Team Lead for Network and Infrastructure Support

2 weeks ago


Grande Prairie, Canada Provision Infotech Full time

Provision Infotech is seeking a highly experienced IT Team Lead to oversee the daily activities of a team of IT technicians, ensuring their productivity, growth, and alignment with organizational goals. This role emphasizes task management, team performance, and coordination, while maintaining oversight of technical responsibilities related to network and IT infrastructure support.

Job Responsibilities
  • Team Management: Lead and supervise a team of IT technicians, fostering a collaborative and productive work environment.
  • Task Allocation: Manage the scheduling and allocation of tasks, ensuring timely and efficient resolution of helpdesk tickets and field assignments.
  • Performance Evaluation: Conduct regular performance evaluations, offer constructive feedback, and address any performance issues proactively.

In this role, you will ensure alignment of team efforts with client expectations and project deadlines, monitor team performance metrics, and generate reports for leadership, identifying opportunities for improvement. Additionally, you will oversee adherence to established protocols for documentation, ticket resolution, and asset management.

Requirements
  • 3+ Years of Experience: 3+ years of experience in a leadership or supervisory role, managing IT teams or technicians.
  • Technical Expertise: Hands-on experience in IT support, including networks, hardware, and software.
  • Communication Skills: Strong written and verbal communication skills, with the ability to convey technical concepts to non-technical stakeholders.

We are offering a competitive salary range of $80,000 - $110,000 per year, depending on experience. If you are a motivated and experienced IT professional looking for a challenging role, please apply.

This is a full-time position with an estimated 8 hour shift, Monday to Friday. A valid Class 5 driver's license is required for travel to client locations.



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