IT Team Lead
2 weeks ago
Job Description:
We are seeking an experienced IT Team Lead to join our team at Provision Infotech in Grande Prairie. In this role, you will be responsible for overseeing the daily activities of a team of IT technicians, ensuring their productivity and growth while maintaining oversight of technical responsibilities related to network and IT infrastructure support.
Responsibilities:
- Team Management: Lead and supervise a team of IT technicians, fostering a collaborative and productive work environment. Manage the scheduling and allocation of tasks, ensuring timely and efficient resolution of helpdesk tickets and field assignments.
- Helpdesk Support: Ensure technicians provide efficient support for hardware, software, and network issues, both on-site and remotely.
- Field Operations: Coordinate field technician assignments for site visits, installations, and troubleshooting across Grande Prairie and surrounding areas.
- Technical Expertise: Provide guidance and hands-on support for escalated technical issues, ensuring high standards of service delivery.
Requirements:
- 3+ years of experience in a leadership or supervisory role, managing IT teams or technicians.
- Strong organizational and task management skills, with the ability to prioritize and delegate effectively.
- Hands-on experience in IT support, including networks, hardware, and software.
- Strong written and verbal communication skills, with the ability to convey technical concepts to non-technical stakeholders.
- Secondary education in Networking, Information Technology, or a related field is preferred.
- A valid Class 5 driver's license for travel to client locations.
What We Offer:
An estimated salary range of $70,000 - $90,000 per year, depending on experience. This position offers a comprehensive benefits package, including health, dental, and vision coverage, as well as opportunities for professional growth and development.
This is a full-time position, Monday to Friday, 8-hour shift. A strong understanding of IT systems and protocols is essential, with the ability to analyze complex problems and develop effective solutions.
Salary Range: $70,000 - $90,000 per year
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