Customer Service Representative

2 weeks ago


Edmonton, Alberta, Canada Real Alberta Moving Services Full time

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Real Alberta Moving Services. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Greeting and Directing Clients: Greet clients and direct them to the appropriate contact or service area.
  • Switchboard Operations: Operate the switchboard or telephone system to handle incoming calls and messages.
  • Scheduling and Confirmations: Schedule and confirm appointments with clients and other stakeholders.
  • Administrative Tasks: Perform various administrative tasks, including sending invoices, maintaining work records, and receiving and issuing payments.
  • Clerical Duties: Perform clerical duties, such as filing, sorting, and distributing mail, as well as answering telephone calls and relaying messages.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience is an asset.
  • Skills: Excellent oral and written communication skills, flexibility, organization, reliability, and ability to multitask.


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