Customer Service Ambassador
6 days ago
Company Overview
">- We are Waste Connections, a leading waste management company dedicated to providing exceptional customer service and protecting the environment.
About the Role
">As a Customer Service Ambassador, you will be the face of our company, responsible for delivering outstanding customer experiences through proactive communication, empathy, and problem-solving skills. You will be serving as the primary point of contact for customers, residents, and prospective clients, fielding all inquiries and working to resolve issues and answer questions related to service, billing, or new service.
Responsibilities
">- Respond to customer calls, emails, and in-person interactions in a timely and professional manner.
- Provide clear and concise information about our services, pricing, and policies.
- Resolve customer complaints and concerns in a fair and efficient manner.
- Closing new customer sales by promoting our services and addressing customer needs.
- Work collaboratively with internal teams to ensure seamless customer experience.
Requirements
">- You have excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
- Strong problem-solving skills, with the ability to think critically and creatively in high-pressure situations.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.
- Proficiency in using technology, including CRM software and other tools.
Benefits
">- A competitive salary: $45,000 - $65,000 per year, depending on location and experience.
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Opportunities for career growth and professional development within a dynamic and innovative company.
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