Leading Retail Store Manager

3 weeks ago

Lethbridge, Alberta, Canada Indigo Books & Music Full time
Store Manager Job Summary

We are seeking an experienced General Manager to lead our retail store in Canada. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.

About Indigo Books & Music

Indigo is a leading cultural department store with over 170 locations across Canada. We offer a wide range of products, including books, gifts, and home decor. Our company values diversity, inclusion, and community engagement.

Job Description

The General Manager will be accountable for all aspects of the store's performance, ensuring that we meet our sales goals, maintain a high level of customer satisfaction, and provide a positive work environment for our employees.

  • Articulate Indigo's mission and strategy to the store team and communicate business goals.
  • Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and customer experience, controlling expenses, and managing inventory and shrink.
  • Act as an advocate for the customer by placing them at the forefront of all decision-making processes.
  • Identify local market trends and competitors to proactively anticipate customer needs and expectations.
  • Embrace and champion technology that creates high-tech and high-touch solutions for Indigo's customers.
  • Lead regular Visual Merchandising Assessments (VMAs) and review product flow with a focus on customer experience, driving sales and profitability by allocating resources to support visual changeovers and initiatives.
  • Continually assess staffing levels and lead recruiting and selection of new employees.
  • Own store schedule, open and close store, and manage sales floor.
  • Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures.
Requirements and Qualifications
  • College degree preferred or equivalent job experience.
  • 6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leaders.
  • Ability to be mobile on the sales floor for extended periods of time.
  • Availability to work a flexible schedule, including evenings, weekends, and holidays.
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
  • Bilingualism (French/English) is required for all positions in Quebec.
Salary Range

$60,000 - $80,000 per year, depending on experience.

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