Lead Retail Operations Manager, Sales Growth

1 month ago


Lethbridge, Alberta, Canada Indigo Full time

We are Canada's Cultural Department Store. At Indigo, our mission is to ignite creativity and innovation every day.

Job Summary

The Lead Retail Operations Manager, Sales Growth will be accountable for the performance of our store, ensuring all areas achieve key results. This includes identifying opportunities to improve sales and customer experience, controlling expenses, and managing inventory and shrink.

You will be responsible for:

  • Identifying local market trends and competitors to anticipate customer needs and expectations
  • Managing the sales floor, including opening and closing the store
  • Ensuring the health and safety of employees and customers is a top priority

In this role, you will also:

  • Give authentic feedback on performance and potential
  • Ensure team members understand their roles and have clear objectives aligned with Indigo goals
  • Collaborate with others to drive flexible solutions

To succeed in this position, you will need:

  • 6+ years of management experience in specialty retail or multi-unit retail business environment
  • Availability to work a flexible schedule, including evenings, weekends, and holidays
  • Bilingualism (French/English) is required for positions in Quebec

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. Additionally, we provide opportunities for growth and development in a dynamic and enriching culture.

At Indigo, we value diversity and inclusion. We welcome applicants from diverse backgrounds and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, or people with disabilities.



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