Cyber Security Analyst
2 weeks ago
CDW is a leading technology solutions provider to businesses, governments, education, and healthcare organizations globally. This role offers an exciting opportunity to work in a dynamic environment where you can make a significant impact.
Job DescriptionThis Senior Analyst position supports our Mississauga area Security Operations Centre and can be based from the Toronto area or remotely from elsewhere in Canada. The primary responsibilities include providing second-level technical client support for cyber security analysis, deep operating system analysis, repair of appliances, networks, infrastructure, and other system issues. Additionally, the role involves developing a platform of technical expertise.
Key Responsibilities:- Performs deep analysis of the operating system, handles troubleshooting, packet captures, configurations, restoring from backups, and repairs for appliances, networks, infrastructure, and other system issues.
- Conducts root cause analysis and collaborates with consultants and analysts to solve repetitive system performance or configuration problems.
- Provides technical knowledge transfer to clients and internal departments on low complexity problems.
- Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership.
- Applies Trusted Advisor techniques to build client trust and influence loyalty.
- Provides mentorship and guidance to less senior resources as a trusted advisor in the application of Sirius methodologies and the use of tools and templates to troubleshoot client requests.
- Attends training sessions or shadowing activities, and obtains industry-related certifications as determined by the Manager.
To succeed in this role, candidates must possess a Bachelor's degree in Engineering, Computer Science, or a Technology-related field. Required technical certifications and experience include firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in a Security Operations Centre. Other essential skills include direct call handling/ticket management in a client-based support environment, direct system engineering or support involving hardware, software, and services at an enterprise level, and demonstrated ability to investigate less complex problems.
Benefits:This position offers a competitive salary range estimated between $90,000 and $140,000 annually, depending on experience. Additionally, CDW provides a dynamic work environment, opportunities for professional development, and a comprehensive benefits package.
Candidates who are approachable, team-oriented, and have experience working with disparate clients and internal departments to deliver technical services will thrive in this role. Cloud security experience with Microsoft Azure or Amazon Web Services (AWS) and previous work experience in a Managed Services Security Operations Centre (SOC) are considered nice-to-have qualifications.
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