Customer Service Ambassador

2 days ago


Charlottetown, Prince Edward Island, Canada Advantage Communications Full time
Job Description:

As a Bilingual Customer Service Representative at Advantage Communications, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to receive and respond to inbound phone calls from customers in both French and English, providing timely assistance and solutions to their product and service-related inquiries.

Key Responsibilities:
  • Deliver professional, courteous, and accurate support to customers via phone calls
  • Resolve customer issues promptly and efficiently
  • Analyze customer needs and provide personalized solutions
  • Maintain accurate records of customer interactions
  • Participate in ongoing training and coaching to enhance skills and knowledge
Requirements:
  • Bilingual proficiency in French and English (spoken and written)
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Prior experience in technical support or call center environments is an asset
Benefits:
  • A competitive hourly rate of $17-$20 per hour
  • Opportunities for career growth and advancement
  • A dynamic and supportive work environment


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