Security Operations Centre Coordinator

4 weeks ago


Calgary, Alberta, Canada GardaWorld Full time

Are you ready to take your career to the next level as a Security Operations Centre Coordinator?

The Emergency Response Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. If you have experience as a dispatcher and want to advance your career, this is the position for you.

What we offer

• Starting wage $21.00 an hour
• Medical benefits after 90 days
• Career path planning and advancement opportunities
• Paid on-the-job training
• Ongoing training available
• Corporate discounts

What does an Emergency Response Centre Operator in Calgary do?

• Answer calls on the security landline phone, mobile phones, intercom and radio system
• Liaison with contractor security personnel and client regarding security activities, incidents, search programs, access control programs and overall safety
• Monitor systems and alarms including, but not limited to:

  • Security systems
  • Fire alarm systems
  • Closed circuit television (CCTV) cameras; and
  • 911 emergency dispatch

• Dispatch emergency calls to clients EH&S emergency service to manage fire, rescue, medical and the emergency command centre at all applicable sites.
• Dispatch security alarms, events and activities to all sites
• Report security incidents and ensure all incidents have been accurately documented in the system and reported to the appropriate individual
• Track all alarms and resolve any alarms relating to card problems
• Report on patrols using the shift report template and the electronic tour application
• Participate in safety meetings
• Generate attendance reports in the event of an emergency condition

Qualifications to become an Emergency Response Centre Operator in Calgary

  • Valid Alberta Security License
    • Fluent in both English and French
    • Hold a high school diploma or equivalent
    • Strong computer and typing skills, proficient with Microsoft Office
    • Experience with monitoring and operation of video and surveillance systems
    • Minimum 1 year experience in Control Centre
    • Flexible to work days and nights; casual; 8 - 12 hours shifts

GardaWorld



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