Security Operations Centre Coordinator
4 weeks ago
Are you ready to take your career to the next level as a Security Operations Centre Coordinator?
The Emergency Response Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. If you have experience as a dispatcher and want to advance your career, this is the position for you.
What we offer
• Starting wage $21.00 an hour
• Medical benefits after 90 days
• Career path planning and advancement opportunities
• Paid on-the-job training
• Ongoing training available
• Corporate discounts
What does an Emergency Response Centre Operator in Calgary do?
• Answer calls on the security landline phone, mobile phones, intercom and radio system
• Liaison with contractor security personnel and client regarding security activities, incidents, search programs, access control programs and overall safety
• Monitor systems and alarms including, but not limited to:
- Security systems
- Fire alarm systems
- Closed circuit television (CCTV) cameras; and
- 911 emergency dispatch
• Dispatch emergency calls to clients EH&S emergency service to manage fire, rescue, medical and the emergency command centre at all applicable sites.
• Dispatch security alarms, events and activities to all sites
• Report security incidents and ensure all incidents have been accurately documented in the system and reported to the appropriate individual
• Track all alarms and resolve any alarms relating to card problems
• Report on patrols using the shift report template and the electronic tour application
• Participate in safety meetings
• Generate attendance reports in the event of an emergency condition
Qualifications to become an Emergency Response Centre Operator in Calgary
- Valid Alberta Security License
• Fluent in both English and French
• Hold a high school diploma or equivalent
• Strong computer and typing skills, proficient with Microsoft Office
• Experience with monitoring and operation of video and surveillance systems
• Minimum 1 year experience in Control Centre
• Flexible to work days and nights; casual; 8 - 12 hours shifts
GardaWorld
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