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Rec Room Host

2 months ago

Barrie, Ontario, Canada Cineplex Full time

About The Rec Room

The Rec Room is a revolutionary new concept from Cineplex, offering a wide range of entertainment options, including state-of-the-art simulation games, redemption gaming, and a variety of recreational games. Our upscale casual dining environment features an open kitchen and a contemporary menu, as well as an "eatertainment-style" concept in the games area.

Job Summary

We are seeking a highly skilled and customer-focused Rec Room Host to join our team. As a Rec Room Host, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and maintaining a clean and welcoming environment.

Key Responsibilities

  • Receive and record guests' reservations and assign tables
  • Greet guests at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas
  • Maintain familiarity with the composition of all menu items
  • Enroll guest into membership program as required
  • Speak with guests to ensure satisfaction with food and service, and attend to complaints
  • Let Rec Room leadership know about necessary dining room supplies and equipment
  • Inspect dining and serving areas and equipment
  • Support and co-ordinate activities of food and beverage servers and other serving staff
  • Accept payment from guests for food and beverage and games as required
  • Clean agreed designated areas, in accordance with downtime procedures, morning/evening routines and hygiene requirements
  • Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items
  • At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers
  • Attend to customer complaints satisfactorily
  • Report any suspicious packages or parcels to management without delay
  • Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes
  • Carry out on-the-job training to ensure subordinate staff can carry out their duties effectively
  • Be continually aware of, and maintain, the highest standards of personal hygiene and dress
  • Ensure that any subordinate staff adhere to, and maintain, the highest possible standards of personal hygiene and dress
  • Attend meetings and training courses as required
  • Contribute and create an environment for a guest to "Tell Better Stories"
  • Welcome all guests with a warm, friendly greeting

Requirements

  • High school diploma or GED required. Applicants must be 18 years of age or older
  • A certificate or diploma in a related field preferred
  • Strong customer service and troubleshooting skills
  • 1 year of restaurant service experience
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel and e-mail
  • Professional appearance and manners
  • Strong work ethic and positive team attitude

Work Conditions

  • Manual dexterity required to use desktop computer and peripherals
  • Overtime as required
  • Lifting or moving up to 20lbs may be required