Hotel Operations Manager
2 weeks ago
About the Role
We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at BEST WESTERN PLUS PARRY SOUND. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest service and exceeding expectations in all aspects of hotel performance.
Key Responsibilities
• Co-ordinate activities with other work units or departments to achieve overall hotel goals and objectives.
• Establish work schedules and procedures to ensure efficient and effective hotel operations.
• Perform same duties as workers supervised, including handling customer complaints and resolving issues promptly and professionally.
• Prepare and submit reports on hotel performance, highlighting areas for improvement and suggesting solutions.
• Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
• Assist clients/guests with special needs, ensuring their requirements are met and exceeded.
• Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively.
• Hire and train staff in job duties, safety procedures, and company policies, promoting a culture of excellence and teamwork within the hotel.
Support for Diverse Groups
We are committed to creating an inclusive and welcoming environment for all guests and employees, regardless of their background, culture, or identity. Our hotel provides support for various groups, including persons with disabilities, newcomers and refugees, youth, veterans, indigenous people, and visible minorities.
Benefits
In addition to a competitive salary, our hotel offers a range of benefits, including flexible working hours, on-the-job training, awareness training for employees, and opportunities for career advancement and professional development.
What We Offer
We offer a comprehensive compensation package, including a base salary of $**,000 per year, plus bonuses and incentives based on individual and hotel performance. We also offer a range of benefits, including medical and dental coverage, retirement savings plan, and paid time off.
How to Apply
If you are a motivated and experienced hotel operations manager looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.
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