Telecommunications Engineer Position

4 days ago


Vancouver, British Columbia, Canada E-Comm 9-1-1 Full time
About E-Comm 9-1-1

We are a recognized leader in emergency communications, providing critical life-safety services to first responders and the public across B.C. Our team is passionate about public safety, and we operate two emergency communications centres in Vancouver and Saanich.

Our Mission

We aim to build a diverse and inclusive workforce that represents the communities we serve. We value respect, accountability, integrity, service, and collaboration.

Job Title: Telecommunications Engineer PositionDescription

This role involves ensuring the stability, security, and performance of public safety and critical 911 voice networks. As a telecommunications engineer, you will provide second-level network support, troubleshoot advanced network issues, perform proactive maintenance, and document network activities.

Key Responsibilities:
  • Network Administration: Monitor and maintain system health, ensure regular backups are performed on all network equipment.
  • Network Performance Monitoring & Troubleshooting: Continuously monitor network performance, proactively address issues, and conduct tuning to align with service agreements.
  • Configuration & Maintenance: Analyze, configure, and resolve network-related issues to ensure network responsiveness, efficiency, and stability.
  • Incident & Problem Management: Provide second-level support, perform incident diagnosis and root cause analysis on system performance issues.
  • Technology & Best Practice Awareness: Stay current with evolving network technologies, best practices, security threats, and protection mechanisms.
  • Documentation & Communication: Prepare and maintain technical documents and records, effectively communicate technical concepts to internal and external stakeholders.
Requirements:
  • Degree in Computer Science, Network Engineering, or a related engineering discipline.
  • Cisco Certified Network Associate (CCNA) certification is required.
  • In-depth knowledge of network technologies and standards, including switches, routers, firewalls, VPN, encryption, routing protocols, high availability protocols, and virtualization technologies.
  • Strong ability to troubleshoot complex network issues, perform testing, and conduct root cause analysis.
  • Proven ability to establish and maintain effective working relationships with internal teams, customers, and external partners.
  • Excellent verbal and written communication skills.
  • Ability to manage tasks and responsibilities with minimal supervision.
What We Offer:
  • Meaningful work supporting public safety and first responders.
  • Competitive salary ($100,000-$125,000 depending on experience).
  • 4 weeks' vacation.
  • Extended health and dental benefits.
  • Pension with employer-matched contributions.
  • Career development opportunities.
Working at E-Comm 9-1-1

We strive to accommodate persons with disabilities during the recruitment process and provide reasonable accommodations as requested.



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