Banking Advisor

4 weeks ago

Gatineau, Quebec, Canada National Bank Full time
Job Title: Banking Advisor

As a Banking Advisor at National Bank, you will have the opportunity to work in a dynamic and versatile role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues.

You will adopt a friendly approach, listen actively, and offer a people-centric experience for branch clients. Your responsibilities will include greeting clients, answering questions, helping clients use banking applications and ABMs, listening to clients' needs, and resolving complex situations.

You will also be responsible for giving advice and offering transaction solutions for Personal Banking clients, building lasting business relationships, ensuring client satisfaction and engagement, and referring clients to specialist colleagues for their specific needs.

In addition, you will ensure adherence to compliance and risk management rules.

The branch is open one evening per week, and a number of work schedules are possible and will vary depending on team availability. This position reports to the Customer Service Branch Manager or the Branch Manager.

Every day, you will work with a team of experts specialized in investment, credit, mortgage financing, and more. Our team values passionate people and bold ideas. We work together to ensure our clients reach their goals and colleagues do what they love.

We rely on our colleagues to share knowledge and help each other. After gaining the necessary experience in your role as a Banking Advisor, many options will be available to you. For example, you could advance in the same role, get promoted, or move to another region or branch.

We offer many career opportunities and encourage internal mobility. Our training programs use on-the-job learning to help you master your role. You can access personalized training content on topics such as banking solutions and the advisory approach to support your ongoing learning.

You will also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development.

Requirements:

  • Hold a college diploma (DEC) or equivalent
  • Customer service experience, inclusive attitude, and openness to diversity
  • Positive attitude and empathy for clients
  • Interest in technology and skilled in sharing knowledge
  • Ability to adapt to different situations

Languages: French

Skills: Accountability, Brand Ambassadorship, Business Development, Client-focused, Customer Relationship Management, Detail-oriented, Digital literacy, Driving Results, Emotional Intelligence, Empathy, Humility, Learning Agility, Oral Communication, Teamwork

Your benefits:

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.

We want to offer an accessible, barrier-free workplace to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us.

We welcome all candidates. What can you bring to our team? Come live your ambitions with us.

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