People Performance Specialist

2 months ago


Toronto, Ontario, Canada Toast Full time
About the Role

We are seeking a highly skilled People Performance Partner to join our team at Toast. As a key member of our People Success team, you will play a critical role in driving the evolution of centralized performance support and coaching front-line leaders across one or multiple business units.

Key Responsibilities
  • Coaching and Development: Coach front-line leaders on performance management, including addressing various performance situations, conducting effective performance conversations, and best practices in documentation of performance actions.
  • Leadership Enablement: Enable leaders of leaders (up to Director level) to coach their own teams on performance management expectations.
  • Performance Management: Advise on navigating sensitive low-performer scenarios, ensuring equitable and consistent intervention for employees who require support to meet role expectations.
  • Stakeholder Engagement: Navigate nuance, ask questions, and engage and inform stakeholders such as employee relations as required.
  • Offboarding Support: Support the compassionate offboarding of employees as required.
  • Process Improvement: Identify (with support) what consultations are highest priority and sensitivity, and influence leaders to leverage self-service resources available today for out-of-scope requests.
  • Policy Administration: Ensure policies, practices, and programs are administered in an equitable and consistent manner.
  • Partnerships and Collaboration: Partner with Employee Relations, Functional People Success Partners, Learning & Organizational Development, and other Centers Of Excellence on processes and enablement to improve the employee and manager experience as it pertains to performance management.
  • Data-Driven Decision Making: Influence leaders to manage performance over the year, leveraging key moments and data outside of the annual performance review cycle.
Requirements
  • 2+ years in an HRBP or Talent Management or equivalent role.
  • Proven ability to coach and partner with leadership.
  • Strong experience working through employee relations situations and coaching managers.
  • Strong experience in performance management.
  • Demonstrated ability to show excellent judgment, creative problem-solving, and training/coaching.
  • Strong teamwork, communication & cross-functional collaboration skills.
  • Ability to perform in a fast-paced environment, with multiple stakeholders with varying needs.
  • Solid understanding of HR practices, policies, and employment law.
  • Ability to drive meaningful insights and recommendations from data.
Nice to Haves
  • Experience specializing in supporting performance management at scale.
  • Experience working with non-exempt, sales, and/or customer support focused workforce.
  • Demonstrated success in a high-growth organization.
  • Experience in a SaaS/Sales environment a plus.


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