Order Desk Representative
6 days ago
As a leading technology provider to businesses, government agencies, and consumers across the region, Panasonic Canada Inc. is committed to enhancing the well-being of people, communities, and society. Our technologies and solutions have been developed with one aim in mind: to enrich our lives and make life better – simpler, healthier, safer, more enjoyable, and more sustainable.
Our Benefits- Comprehensive Medical, Dental, and Vision Coverage with a Health Spending Account
- Panasonic Retirement Pension Plan (RPP/DCPP)
- Group Retirement Savings Plan (RSP)
- Generous Parental Leave Top Up
- Education Assistance Program/Tuition Reimbursement
- Employee Purchase Program
- Employee & Family Assistance Program (EFAP)
- Competitive Rates on Home and Auto Insurance
- Employee Volunteer Program – Paid Time Off for Volunteer Days
We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.
Job SummaryThe Bilingual Order Desk Representative will be responsible for processing customer orders according to detailed departmental programs for electric works and other LDS product categories. This role will also involve maintaining and monitoring account credit/debit charges relating to customer accounts in accordance with established policies and procedures.
Key Responsibilities- Process customer orders according to detailed departmental programs, preparing all associated documentation, including special pricing, delivery arrangements, and other order processing details.
- Monitor and track special price programs or promotions, ensuring accurate and timely processing of customer orders.
- Monitor stock availability and advise customers and internal staff of backorders, handling special customer requests regarding product orders, back-order information, and delivery schedules.
- Process orders received via phone, email, ZNET, and EDI, maintaining appropriate backup and files, and ensuring accurate and timely processing of customer orders.
- Enter customer order data relating to account information, item/quantities, distribution methods, payment modes, and other delivery terms into SAP, advising customers at point of order processing and at regular intervals of order status and anticipated delivery dates.
- Prepare purchase orders in SAP according to sales order requirements, special pricing, and send to local vendors, preparing master data load sheets, info records, and source lists for procured products.
- Work with factory and local vendor to maintain special pricing and customer delivery requirements, using portal to ensure PO placement and monitor delivery dates.
- Consider local supplier delivery schedules to schedule inventory procurement, preparing associated reports and analysis as required, working closely with Product Managers to ensure models are current and inventory is at satisfactory levels purchasing according to safety stock requirements as detailed.
- Invoice Maintenance: investigate any customer invoicing problems relating to pricing errors, price protection, customer rebates, spiffs, special pricing claims, short shipments, freight claims, correcting any discrepancies in accordance with PCI pricing policies and procedures.
- Provide backup order support for other Life and Device Solutions order desk areas and duties due to illness or vacation or workload, maintaining a broad knowledge of the areas, product lines, accessories, and individual functions to assist customers.
- Act as inside support for a variety of internal contacts such as account managers, marketing, demand planning, distribution, warehouse, and finance staff, supporting internal account managers with enquiries by providing current and detailed customer information, sourcing customer information details relating to account status, distribution status, and any other sales-related issues.
- High school graduation with 1-year related work experience.
- Working knowledge of Microsoft Office, Microsoft Excel, and SAP ECC order experience would be an asset.
- Excellent problem-solving skills to resolve customer complaints and identify potential solutions from an existing list of alternatives.
- Requires knowledge of products, software, and accessories to assist customers with order placement.
- Excellent interpersonal and communication skills to communicate unfavorable circumstances such as backorder or substitutions, credit issues, and delivery priorities.
- Bilingualism is an asset.
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