Order Desk Representative
3 days ago
As a leading technology provider, Panasonic Canada Inc. has been committed to enhancing the well-being of people, communities, and society for over 100 years. Our technologies and solutions have been developed with one aim in mind: to enrich our lives and make life better – simpler, healthier, safer, more enjoyable, and more sustainable.
Our Company CultureWe are proud to be recognized as one of Greater Toronto's Top Employers for 2020, 2021, and 2022. Our company culture values flexibility, innovation, and teamwork. We offer a hybrid work model that allows employees to balance their work and personal life.
What We Offer- Comprehensive Benefits Package
- Medical, Dental, and Vision Coverage
- Health Spending Account
- Retirement Pension Plan (RPP/DCPP)
- Group Retirement Savings Plan (RSP)
- Generous Parental Leave Top Up
- Education Assistance Program/Tuition Reimbursement
- Employee Purchase Program
- Employee & Family Assistance Program (EFAP)
- Competitive Rates on Home and Auto Insurance
- Flexible Work Options
- Remote Work
- Mobile Work
- Compressed Work Schedule
We are seeking a highly skilled and bilingual Order Desk Representative to join our team. As an Order Desk Representative, you will be responsible for processing customer orders, maintaining and monitoring account credit/debit charges, and preparing associated documentation.
Key Responsibilities- Order Processing
- Process customer orders according to detailed departmental programs
- Prepare all associated documentation, including special pricing, delivery arrangements, and other order processing details
- Monitor and track special price programs or promotions
- Customer Service
- Monitor stock availability and advise customers and internal staff of backorders
- Handle special customer requests regarding product orders, back-order information, and delivery schedules
- Inventory Management
- Ensure accurate and timely inventory management
- Work with factory and local vendors to maintain special pricing and customer delivery requirements
- Invoice Maintenance
- Investigate and resolve customer invoicing problems
- Maintain and monitor account credit/debit charges
- Backup Support
- Provide backup support for other Life and Device Solutions order desk areas and duties
- Education
- High school graduation
- Experience
- 1 year of related work experience
- Skills
- Excellent problem-solving skills
- Knowledge of products, software, and accessories
- Excellent interpersonal and communication skills
- Bilingualism (English and French)
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