Equipment Service Operations Manager
6 days ago
Brandt Tractor Ltd. is seeking a seasoned professional to lead our service operations team as a Service Operations Manager. This key role will be responsible for driving the sales and delivery of after-market support services for heavy-duty equipment.
About the Role:
The successful candidate will have a strong background in managing service workflows, enforcing standards and policies, and developing budgets to meet financial and operational goals. They will be responsible for preparing quotes, inspecting and operating customer equipment, and monitoring service revenue and expenses. Additionally, they will ensure work is performed according to established safety and industry standards and review employee performance against goals.
Key Responsibilities:
- Managing service workflow and ensuring timely completion of tasks
- Enforcing standards and policies to maintain high levels of quality and efficiency
- Developing and managing departmental budgets to meet financial and operational objectives
- Preparing quotes and opening/closing work orders
- Inspecting and operating customer equipment to resolve concerns and diagnose issues
- Monitoring service revenue and expenses to optimize business performance
Requirements:
To succeed in this role, the ideal candidate will have 5-7 years' experience in service management, combined with a strong foundation in the operation of heavy-duty equipment. They will be able to communicate effectively with customers, employees, and branch personnel, and possess excellent problem-solving skills. Additionally, they will be proficient in using work-related desktop applications and web-based productivity tools. A valid driver's abstract will be required.
What We Offer:
In addition to a competitive salary, Brandt Tractor Ltd. offers a comprehensive benefits package and opportunities for career growth and development.
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