Parts and Service Manager

5 months ago

SaintGeorges, Canada Groupe JLD-Laguë Full time

JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging environment We have been in business for over 60 years, thanks to our 430 motivated and competent employees throughout our 16 locations. The company has experienced a strong increase in business, particularly in the last 5 years.

**ROLES**:

- Operate and manage all activities of the Parts and Service Departments as a leader towards the achievement of operational, financial and customer satisfaction objectives;
- Ensure complete control and integrity of parts inventory;
- Ensure that each team member understands his/her role and assumes his/her responsibilities;
- Develop and maximize employee skills and abilities;
- Ensure that appropriate follow-ups are made in the communication chain (with customers, between employees, between departments, between branches).

**YOU LOVE**:

- Know and understand all operations of the parts and service departments;
- Meet operational, financial and customer satisfaction objectives;
- Take the necessary actions to maximize parts sales and workshop capacity at all times (volume);
- Ensure that the team is 100% dedicated to customers, finding solutions and keeping them captive;
- Ensure sound management of parts inventories according to established standards;
- Build and develop customer relationships;
- Maximize the customer experience;
- Hire, integrate, train and develop employees;
- Communicate roles, responsibilities and expectations to employees;
- Manage performance and behavior;
- Maximize team spirit within and between departments;
- Ensure that disputes are resolved quickly in the best interests of the company;
- Ensure the cleanliness and safety of the workplace;
- Maintain healthy communication and a positive work atmosphere;
- Know and understand communications from our suppliers (Parts Bulletins, Service Bulletins, PIP, What's New, etc.);
- Other related responsibilities.

**YOU HAVE IDEALLY**:

- A college or university degree or a diploma in a field related to mechanics or parts or any other related field,
- Three years’ experience and + in a supervisory and personnel management position in an after-sales services department,
- Mechanics is your calling,
- You are passionate about agriculture, business or the industrial field,
- Bilingual (French and English) for some stores,
- Excellent aptitude for communications, coaching, planning and discipline, leadership, professional integrity and a passion for customer service

**WE OFFER**:

- Monthly and annual bonus plan based on the department results
- Group insurance after 3 months of seniority;
- A cellphone and a laptop;
- Workwear provided by the employer;
- Corporate discounts for our employees and your family
- Ongoing training for our employees offered by our in-house trainer and by John Deere.
- Come join a young and dynamic team in which it is possible for you to grow, career-wise, throughout our 16 stores in Quebec or in Ontario

Welcome to our JLD-Laguë family

  • Heavy Equipment Parts

    3 months ago

    Saint-Georges, Canada Brandt Tractor Ltd. Full time

    Brandt is currently seeking a Heavy Equipment Parts & Service Advisor for our St. Georges Construction & Forestry location. The Heavy Equipment Parts & Service Advisor is responsible for promoting and selling Brandt parts and service as well as providing after sales support to existing and new customers.Duties and ResponsibilitiesKeeping customers...

  • Parts Person

    3 months ago

    Saint-Georges, Canada Brandt Tractor Ltd. Full time

    Brandt is currently seeking a Parts Person for our St. Georges Construction & Forestry location.This position is responsible for assisting customers in locating required parts, providing pricing, and completing online parts orders. Duties and ResponsibilitiesProblem solvingUnloading, receiving, and storing incoming parts and other materials in the warehouse...

  • Heavy Equipment Parts

    2 months ago

    Saint-Georges, Quebec, Beauce-Sartigan, Canada Brandt Tractor Ltd. Full time

    Brandt is currently seeking a Heavy Equipment Parts & Service Advisor for our St. Georges Construction & Forestry location. The Heavy Equipment Parts & Service Advisor is responsible for promoting and selling Brandt parts and service as well as providing after sales support to existing and new customers.Duties and ResponsibilitiesKeeping customers current on...

  • Conseiller en équipement lourd

    2 months ago

    Saint-Georges, Canada Brandt Full time

    Brandt est actuellement à la recherche d'un Conseiller au service après-vente en équipement lourd pour notre succursale de St. Georges Construction & Foresterie. Le conseiller au service après-vente en équipement lourd est responsable de faire la promotion et de la vente des pièces et du service Brandt, ainsi que fournir de l'assistance après-vente...

  • Directeur de Service

    6 months ago

    Saint-Georges, Canada Brandt Full time

    Brandt est actuellement à la recherche d'un directeur du service pour sa succursale de St-Georges Construction & Foresterie. Le directeur du service est responsable de la gestion des machines vendues et de la livraison des services de soutien après-vente d'équipement lourd (diagnostic, réparation et remplacement des composants). Cela comprend la gestion...

  • Directeur de Service

    1 week ago

    Saint-Georges, Canada Brandt Full time

    Brandt est actuellement à la recherche d'un directeur du service pour sa succursale de St. Georges Construction et Foresterie. Le directeur du service est responsable de la gestion des machines vendues et de la livraison des services de soutien après-vente d'équipement lourd (diagnostic, réparation et remplacement des composants). Cela comprend la...

  • Senior Food Service Operations Manager

    6 days ago

    Saint-Georges, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Saint-Georges is looking for an experienced Senior Food Service Operations Manager to oversee the day-to-day operations of our food service department. In this role, you will be responsible for managing a team of staff, maintaining quality standards, and ensuring excellent customer service.About the Role:You will supervise and...

  • Parts Manager

    6 months ago

    Saint-Laurent, Canada AVL Media Group Full time

    **Specific Responsibilities;** - Respond to incoming customer enquiries re: parts selection, availability, and cost. - Order parts from suppliers and follow-up as required to ensure availability. - Communicate with the customers regarding order status / ETA. - Verify/Prepare parts invoices - Work with warehouse to ensure proper packaging and timely...

  • Assistant Store Manager

    6 months ago

    Saint-Sauveur, Canada NAPA Auto Parts Full time

    **Company Description** Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; **we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...

  • Commis Aux Pièces

    6 months ago

    Saint-Georges, Canada Brandt Full time

    Brandt est actuellement à la recherche d'un commis aux pièces pour sa succursale de St. Georges Construction & Foresterie. Le titulaire du poste est chargé d’aider les clients à trouver les pièces requises, à établir les prix et à remplir les commandes de pièces en ligne. Fonctions et responsabilités - Résolution de problèmes - Décharger,...

  • Service Delivery Manager

    2 months ago

    Saint-Georges, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a skilled Service Delivery Manager to join our team at beBee Professionals in Saint-Georges, Canada. As a Service Delivery Manager, you will be responsible for supervising daily operations, ensuring high-quality service, and leading a team of employees.Key Responsibilities:Supervise daily operations, ensuring efficient workflows and...

  • Equipment Service Operations Manager

    6 days ago

    Saint-Georges, Canada Brandt Tractor Ltd. Full time

    Job Summary:Brandt Tractor Ltd. is seeking a seasoned professional to lead our service operations team as a Service Operations Manager. This key role will be responsible for driving the sales and delivery of after-market support services for heavy-duty equipment.About the Role:The successful candidate will have a strong background in managing service...

  • Store Manager

    6 months ago

    Saint-Jean-sur-Richelieu, Canada NAPA Auto Parts Full time

    Company Description **Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; **we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...

  • Store Manager

    6 months ago

    Saint-Jean-sur-Richelieu, Canada NAPA Auto Parts Full time

    **Company Description** Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; **we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...

  • Senior Sales and Service Manager

    2 months ago

    Saint-Georges, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a Senior Sales and Service Manager to lead our team in Canada. In this role, you will be responsible for the overall management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Oversee daily operations and manage store staff.Ensure a high level of customer service and satisfaction.Monitor inventory...

  • Service Manager

    6 months ago

    Saint John, Canada Universal Truck and Trailer Full time

    **SERVICE MANAGER** Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck and trailer dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. We are an authorized sales, service, parts and warranty dealership for premium products Freightliner and Western Star Trucks. In addition,...

  • Customer Service Representative

    2 months ago

    Saint-Georges, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Saint-Georges is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, managing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash,...

  • Parts Associate

    6 months ago

    Saint-Laurent, Canada ProReefer and Mobile Truck Services Full time

    Pro Reefer and Mobile Truck services Canada, provides quality repairs to all makes of transportation refrigeration equipment, trucks and trailers. We refuse to limit ourselves to just one. Our company prides its self on building strong skilled teams across Canada. **Benefits to growing with our team** - Annual Boot Allowance - Exceptional Medical, Dental...

  • Service Technician

    3 months ago

    Saint-Georges, Canada Brandt Tractor Ltd. Full time

    Reporting to our St-Georges Construction & Forestry Branch, Brandt is seeking Field Service Technicians for various regions in Quebec.This position is responsible for the repair and maintenance of construction and forestry based equipment and attachments in a shop environment. Duties and ResponsibilitiesEfficiently and effectively evaluate the working...

  • Spécialiste Des Pièces

    6 months ago

    Saint-Georges, Canada Traction Heavy Duty Parts Full time

    Description de l'entreprise **Un emploi pour les gens qui aiment donner des conseils!** Quelle que soit la division, vos connaissances seront essentielles pour l’équipe. Lorsque les clients veulent une pièce, nos spécialistes aux pièces répondent aux questions et aident à choisir le bon produit. Chez UAP, nous ne distribuons pas seulement des...