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Technical Support Specialist

1 month ago

Oshawa, Ontario, Canada Anecca Ideas Corp. Full time
Job Title: User Support Technician

We are seeking a highly skilled User Support Technician to join our team at Anecca Ideas Corp.

Job Summary

The User Support Technician will be responsible for providing technical support to users, troubleshooting computer systems and networks, and resolving technical issues in a fast-paced environment.

Key Responsibilities
  • Provide technical support to users via phone, email, or in-person
  • Troubleshoot computer systems and networks to identify and resolve technical issues
  • Collaborate with other technical teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base
  • Participate in the design and implementation of new technical solutions
  • Supervise and mentor junior technical support staff
  • Stay up-to-date with the latest technical trends and advancements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1-2 years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Manual dexterity and attention to detail
  • Ability to multitask and prioritize tasks effectively
Work Environment

The User Support Technician will work in a fast-paced environment with tight deadlines and will be required to work under pressure.

Personal Suitability
  • Accurate and detail-oriented
  • Client-focused and able to work with diverse groups
  • Initiative and ability to work independently
  • Judgement and decision-making skills
  • Organized and able to prioritize tasks effectively
  • Team player with excellent communication skills
  • Ability to multitask and manage time effectively