Security Concierge

1 day ago

Richmond Hill, Ontario, Canada FirstService Residential Full time
Job Title: Security Concierge

As a Security Concierge at FirstService Residential, you will play a vital role in ensuring the safety and security of our residents and properties. This is a unique opportunity to join a dynamic team and make a real difference in the lives of our clients.

Key Responsibilities:
  • Provide exceptional customer service to residents, clients, contractors, and visitors.
  • Identify and clarify residents' needs and desires, answer questions, give directions, and instructions.
  • Manage and screen messages, schedule access for authorized vendors, and maintain guest privacy and organization reputation.
  • Ensure all safety and access control procedures are followed and maintain a safe work environment.
  • Provide protection to clients, residents, and property, and assist/support by answering customer inquiries and directing as required.
  • Observe floors and stairways to ensure they are clear of debris, obstructions, and fire hazards, and that access doors to sensitive/priority areas are locked.
  • Enforce client's rules, regulations, Municipal, Ontario, and Canadian Laws, and assist Police and Medical Staff when required.
  • Perform routine property patrols of all levels of building, parking areas, and perimeter, and respond to emergencies and fire alarms.
  • Follow up with daily documentation, daily occurrence log, incident reports, and front desk software as required.
Requirements:
  • Must possess a valid Ontario Security License.
  • High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
  • Must be able to lift 50 lbs, sit for extended periods, and stand for extended periods.
About Us:

FirstService Residential is North America's foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners, and Superintendent within our Property Services Department. We are recognized as a Great Place to Work and offer our associates competitive salaries, top benefits, and career training, continually investing in our associates' professional development and setting the bar for exceptional service.

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