Retail Store Supervisor

3 weeks ago

Duncan, Canada A.K. Garg Enterprises Ltd. Full time
Job Title: Retail Store Supervisor

We are seeking a highly motivated and experienced Retail Store Supervisor to join our team at A.K. Garg Enterprises Ltd.

Job Summary:

The Retail Store Supervisor will be responsible for overseeing the daily operations of our retail store, ensuring excellent customer service, and maintaining a high level of sales performance.

Key Responsibilities:
  • Supervise Staff: Lead and motivate a team of sales associates, providing guidance and support to ensure excellent customer service and sales performance.
  • Assign Sales Workers: Effectively allocate tasks and responsibilities to sales associates to maximize sales and customer satisfaction.
  • Hire and Train: Recruit, train, and develop sales associates to ensure they have the necessary skills and knowledge to excel in their roles.
  • Authorize Payments: Process payments and manage cash handling procedures to maintain a secure and efficient payment process.
  • Order Merchandise: Coordinate the ordering and receipt of merchandise to ensure timely restocking and minimize stockouts.
  • Establish Work Schedules: Create and manage work schedules to ensure adequate staffing levels and minimize overtime.
  • Sell Merchandise: Provide excellent customer service and promote sales of merchandise to meet sales targets.
  • Resolve Issues: Address customer complaints and resolve issues in a professional and timely manner.
  • Organize Inventory: Maintain accurate inventory levels and ensure efficient stock management procedures.
  • Supervise and Coordinate: Oversee and coordinate the activities of sales associates to ensure seamless store operations.
  • Manage Cash: Maintain accurate cash handling procedures and ensure the security of cash and merchandise.
  • Conduct Performance Reviews: Regularly review the performance of sales associates and provide constructive feedback to improve their skills and knowledge.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of retail experience.
  • Language: English.
  • Work Environment: Fast-paced retail environment with tight deadlines.
  • Physical Capabilities: Combination of sitting, standing, and walking.
  • Personal Suitability: Accurate, client-focused, flexible, organized, reliable, team player, dependable, initiative, and ability to multitask.
Support for Newcomers and Refugees:
  • Participate in Government or Community Programs: Participate in programs that support the settlement and integration of newcomers and refugees.
  • Assist with Immediate Settlement Needs: Assist with housing, transportation, storage, childcare, and winter clothing needs.
  • Support Social and Labour Market Integration: Facilitate access to community resources, language training, and skills training.
  • Recruit Newcomers and Refugees: Recruit and support newcomers and refugees who were displaced by conflict or natural disaster.
  • Support Foreign Credential Recognition: Assist with the recognition of foreign credentials.
  • Offer Mentorship Programs: Pair newcomers and refugees with experienced employees for mentorship and support.
  • Provide Diversity and Cross-Cultural Training: Provide training to create a welcoming work environment for newcomers and refugees.
Support for Youths:
  • Participate in Government or Community Programs: Participate in programs that support youth employment.
  • Offer On-the-Job Training: Provide on-the-job training tailored to youth.
  • Offer Mentorship, Coaching, and Networking Opportunities: Offer mentorship, coaching, and networking opportunities for youth.
  • Provide Awareness Training: Provide awareness training to employees to create a welcoming work environment for youth.
Support for Indigenous People:
  • Participate in Government or Community Programs: Participate in programs that support Indigenous people.
  • Offer Mentorship, Coaching, and Networking Opportunities: Offer mentorship, coaching, and networking opportunities for Indigenous workers.
  • Develop and Maintain Relationships: Develop and maintain relationships with Indigenous communities, businesses, and organizations.
  • Provide Cultural Competency Training: Provide cultural competency training and awareness training to employees to create a welcoming work environment for Indigenous workers.
  • Facilitate Access to Elders: Facilitate access to Elders who can offer support and guidance to Indigenous workers.
Support for Visible Minorities:
  • Participate in Government or Community Programs: Participate in programs that support members of visible minorities.
  • Apply Hiring Policies: Apply hiring policies that discourage discrimination against members of visible minorities.
  • Offer Mentorship Programs: Offer mentorship programs that pair members of visible minorities with experienced employees.
  • Provide Diversity and Cross-Cultural Training: Provide diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.

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