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Service Manager
1 month ago
Brandt is seeking a Service Manager to lead our Ayr Truck & Trailer location. The successful candidate will be responsible for managing the sales and delivery of after-market support services for the truck and trailer business.
Key Responsibilities:- Manage service workflow and ensure efficient delivery of services
- Enforce standards, policies, and reporting practices to meet established standards
- Develop and manage the Service Department budget to meet financial and operational goals
- Prepare quotes for customer work orders and open/close work orders
- Inspect/operate customer equipment to resolve concerns/diagnostics
- Monitor service revenue and expenses monthly
- Ensure work is performed according to established safety and industry standards
- Review employee performance against goals on an ongoing basis
- Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
- Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
- Must be able to travel to customer worksites and operate and work on or around heavy equipment
- Must be proficient in using work-related desktop applications and web-based productivity applications
- Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
- A recent driver's abstract will be required
When you work for Brandt, we work for you. It's as simple as that. That means on-the-job education to develop new skills, advancement opportunities, a comprehensive benefits package and more – all backed by unmatched job security.
About the Brandt Group of Companies
The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada — is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 5400+ employees and more than 170 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada's largest privately owned companies and is among an elite group of Platinum Club members of Canada's Best Managed Companies.