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Cloud Services Operations Manager

1 month ago

Newfoundland and Labrador, Canada Lenovo Full time
Job Title: Cloud Services Operations Manager

Lenovo is seeking a highly skilled Cloud Services Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of cloud services to our customers worldwide.

Key Responsibilities:
  • Manage customer operations for cloud services, ensuring timely and efficient delivery of services.
  • Collaborate with cross-functional teams to resolve customer issues and improve service quality.
  • Develop and implement operational processes to improve efficiency and reduce costs.
  • Provide technical support and guidance to customers and internal teams.
  • Conduct regular business reviews with customers to ensure satisfaction and identify areas for improvement.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5+ years of experience in customer-facing roles, with a focus on operations and technical support.
  • 3+ years of experience in a datacenter or IT infrastructure environment.
  • Proven track record of delivering high-quality customer service and support.
  • Excellent communication and problem-solving skills.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.