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Operations Manager, Customer Experience

2 months ago

Toronto, Ontario, Canada Intuit Full time

About Intuit

Intuit is a global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper.

Our Mission

We never stop working to find new, innovative ways to make that possible. Our team is dedicated to delivering exceptional customer experiences that drive business results.

Key Responsibilities

  • Develop and execute strategies to improve customer satisfaction and loyalty.
  • Lead cross-functional teams to drive operational excellence and efficiency.
  • Collaborate with senior leadership to develop and implement business plans that align with company goals.
  • Analyze data and metrics to inform business decisions and drive continuous improvement.
  • Partner with stakeholders to identify and prioritize business needs and develop solutions to address them.
  • Develop and maintain relationships with key partners and stakeholders to drive business results.
  • Stay up-to-date on industry trends and best practices to ensure Intuit remains a leader in customer experience.

Requirements

  • Bachelor's degree in supply chain management or related technical discipline.
  • 5+ years of experience in contact center management and operations planning with strong data and analytics experience.
  • Strong communication and interpersonal skills.
  • Ability to influence and manage in a matrix environment.
  • Broad end-to-end supply chain and operations process knowledge.
  • Persistence and focus to drive results and continuous improvement.

What We Offer

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation and benefits package.
  • A chance to work with a global financial technology leader.

Language Code

en-US