Customer Experience and Operations Manager
3 weeks ago
My client is seeking a highly skilled and experienced professional to lead their customer experience and operations team. The ideal candidate will have a strong background in leadership and operations, with a proven track record of developing and implementing strategies to improve customer retention and drive business growth.
Key Responsibilities- Develop and implement strategies to improve customer retention and drive business growth
- Collect and analyze customer feedback to identify trends and areas for improvement
- Work closely with the customer service team to ensure all customer issues are addressed
- Develop and execute inventory plans to ensure optimal stock levels and minimize excess inventory
- Bachelor's degree in business administration, logistics, or a related field
- Proven experience in logistics and operations management, preferably in a fast-paced environment
- Strong leadership skills with the ability to lead and inspire a team
- Excellent communication and collaboration skills
Randstad Canada is committed to fostering a diverse and inclusive workplace. We are an equal opportunities employer and welcome applications from all qualified candidates. If you require accommodation during the recruitment process, please contact us at accessibility@randstad.ca.
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