Retail Store Operations Director

2 weeks ago


Chilliwack, Canada Premium Appliance Sales & Service Full time
Retail Manager Job Overview

We are seeking an experienced retail manager to lead our team at Premium Appliance Sales & Service.

Job Summary

The successful candidate will be responsible for supervising staff, determining merchandise and services, planning budgets, and resolving customer issues.

Key Responsibilities
  • Staff Management: Supervise and manage a team of sales staff and service technicians, ensuring they have the necessary tools and support to succeed.
  • Merchandise and Services: Determine which products and services to sell, based on market trends, customer demand, and company goals.
  • Budget Planning: Create and manage budgets to ensure revenue growth and expense control, while meeting company objectives.
  • Customer Resolution: Resolve customer complaints, requests, and supply shortages in a timely and professional manner.
  • Recruitment and Training: Recruit, hire, and train new staff members, as well as supervise and evaluate existing team members.
  • Negotiation and Partnership: Negotiate with suppliers to secure the best prices and terms for the company.
  • Evaluation and Improvement: Continuously evaluate and improve customer service, store environment, and daily operations to meet company standards.
Requirements and Qualifications
  • Proven experience in retail management, preferably in the appliance industry.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent problem-solving and conflict resolution skills, with the ability to work under pressure.
  • Ability to analyze data, create budgets, and manage finances effectively.
  • Degree in Business Administration or related field, or equivalent experience.
Estimated Salary: $60,000 - $80,000 per year

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