Senior Benefits Requirements Consultant

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

As a part of Greenshield group of companies, Greenshield Administration provides innovative health benefit solutions for small to mid-size companies in Canada. Recognized as the leading alternative to traditional insurance companies, Greenshield Administration sets itself apart from the competition by using technology, creative product development, and a stellar customer experience to solve problems for employers. Honeybee Benefits is our next generation benefits platform built for today’s modern workforce that empowers employers to compete better for talent.

THE ROLE IN A NUTSHELL

• Work with external clients to gather, document, present and validate system and business requirements with the goal to support successful outcomes for client and Green Shield teams during client onboarding.
• Work with internal clients to gather, document, present and validate requirements for product changes and enhancements with the goal to inform product development work as well as QA work.
• Conduct interviews and surveys to collect data and analyze it to identify and understand a problem or issue.
• Understand client issues, needs, short- and long-term goals to help inform requirements.
• Influence client decisions to support automation and long-term viable solutions.
• Liaise with client vendors and other stakeholders as needed.
• Review requirements for compliance with applicable laws and regulations.
• Provide input on best practices and technical features that lead to effective and efficient benefits administration.
• Identify and recommend systems or process improvements.
• Develop and maintain system test plans and ensure they are successfully executed.
• Develop and maintain user manuals and other documentation to support client and business partners including Client Success team.
• Train end users on the use of Benefits Administration systems.
• Develop and maintain Requirements / Business Analyst toolset (templates, procedures, best practices).
• Stay current with industry trends and new development related to Benefits Administration.
• Develop and maintain relationships with key stakeholders to ensure effective communication and collaboration.
• Completes other tasks and projects as required.

WHAT WE ARE LOOKING FOR

• Minimum 5 years experience in the benefit administration industry.
• Highly organized and process-oriented.
• Excellent at managing client relationships and resolving problems.
• Excellent oral and written communication skills.
• Ability to bring structure to ambiguous situations.
• Ability to adjust approach as needed based on experience and knowledge of the clients you are working with.
• Can adapt to new information and change approach to achieve objectives as needed.
• Ability to work collaboratively as part of a team, yet also work independently on complex implementations.
• Ability to multi-task and thrive in a fast-paced, high-pressure environment.
• Passionate about quality and continuous improvement, with an emphasis on creating solutions.
• Proficient in Microsoft Excel, Outlook, Project, Word, Visio, and PowerPoint.
• Bachelor’s Degree or experience otherwise equivalent to a bachelor’s degree.
• Experience working with implementation methodologies and/or equivalent project management methodologies.
• Strong organization, analytical, and problem-solving skills.
• Keen attention to detail.
• Self-starter and ability to work both independently and in a collaborative team approach.
• Ability to communicate with others, including clients, in a clear, effective, and professional manner on the phone, via email, and in person, and the demonstrated use of good written and verbal communication skills.
• Able to prioritize workload and work effectively with minimal supervision; demonstrated ability to work concurrently on multiple projects with several teams.

NICE TO HAVE

• Experience with iBenefits or other benefits administration solutions.
• Bilingualism (English & French).
• CEBS Designation.
• Working knowledge of project management framework (agile or waterfall).

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter, and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives, and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Take a minute to get to know us better by clicking here to watch our short video.

Here’s to Better Health for All

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity, and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities, or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).