Store Operations Manager

2 weeks ago


Calgary, Alberta, Canada Michael Hill Full time

The Assistant Store Leader role at Michael Hill presents an exciting opportunity for an ambitious professional seeking to advance their career. This position is a key part of delivering exceptional customer experiences and driving business growth in our stores across Australia, New Zealand, and Canada.

About Michael Hill

As a market-leading premium jewellery brand, we operate a network of 280 stores. Our heritage brand has a reputation for providing dedicated training and development programs, including a 12-week 'Stepping Stones' program and leadership enrichment initiatives.

We foster a culture recognised for its best-in-class engagement survey results, offering opportunities for reward and recognition through awards nights and team events. The role requires confidence to oversee store operations and provide effective coaching to improve the performance of other team members.

This position is ideal for individuals with the ability to manage relationships at various levels within the business, showcasing flexibility to work evenings, weekends, and public holidays.

Key Responsibilities
  1. To create meaningful relationships with customers, team members, and stakeholders while upholding exceptional customer service standards.
  2. To lead by example, demonstrating expertise in store operations and providing ongoing coaching and mentoring to team members.
  3. To contribute to the company's commitment to sustainability and social responsibility by promoting eco-friendly practices and community involvement.
Requirements
  • A strong track record in retail leadership or management.
  • Excellent communication and interpersonal skills.
  • Ability to adapt to changing business needs and priorities.
  • A willingness to participate in ongoing training and development initiatives.
Benefits

Competitive salary: $60,000 - $80,000 per annum (estimated), depending on location and experience. Benefits include a comprehensive training program, opportunities for career advancement, and a dynamic work environment that values employee engagement and well-being.



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