Wireless BSS Operations Specialist

1 month ago

Ottawa, Ontario, Canada Groupe TVA Full time

Job Summary

We are seeking a highly skilled Wireless BSS Operations Specialist to join our team at Groupe TVA. As a key member of our operations team, you will be responsible for maintaining and optimizing our wireless network infrastructure, ensuring seamless service delivery to our customers.

Key Responsibilities

  • Travel to markets outside Ottawa for network maintenance activities
  • Responsible for O&M of BSS/Radio Network consisting of macro sites, small cells, microwave and fiber transmission, and indoor sites, L2/L3 switching/routing devices and DC equipment installed on our sites
  • Participate in on-call rotational schedule and emergency staff augmentation
  • 24X7 availability to respond to dispatch as required during service hours and on-call periods
  • Action assigned trouble tickets for minor/major/critical issues, minimize outage times and maintain MTTR SLA
  • Troubleshooting and implementing corrective actions on Radio and transmission network to restore outages and to eliminate factors which can cause service outages
  • Replacing field Access and Transport faulty parts and engaging rigging crew when required
  • Execute activities related to WO/CHGs from engineering for corrective and optimization actions
  • Perform Cell site acceptance with inhouse rollout teams or the vendors for new installs or network upgrades
  • Transport network acceptance and testing from internal/external service provider (new or upgrade/downgrade) including RFC2544 testing
  • Performing detailed call testing's (TCM – Test Call Matrix) in the field required during Field and Core projects, to verify customer complaints, and to confirm/verify a certain KPI degradation in the network
  • Preventive Maintenance (PM) routine of Access and Transport nodes on the field including battery, call test, Radio network elements, microwave measurements, safety audit, LOS verification and site housekeeping (grass/snow)
  • Responsible for site safety, performing site safety audits and maintenance and reporting any concerns to the site safety committee
  • Cell site spares and repair return management
  • Working with the team to hook up portable generators on site in case of power outages
  • Attend group meetings and collaboration with other groups
  • Maintain good relations with the landlords and property managers where our sites are installed
  • In addition to network maintenance activities within the assigned geographic area, this role may also require travelling to other markets/cities to help with projects, emergency outages or to attend trainings
  • Working on rooftops
  • Working on ground equipment underneath towers (no climbing required or allowed beyond 10 feet)
  • Some lifting of 50 lb equipment
  • Valid Ontario issued 'G' class driver's license with clean record
  • Working experience on Nokia Radio and Transmission network preferred

Qualifications

  • Strong knowledge of wireless (3G/LTE/5G) radio networks, IP and transmission backhaul networks
  • Proficient in troubleshooting wireless network faults
  • 3-5 years of field experience in O&M environment
  • Graduate of a recognized telecommunications institution as a Telecommunications Systems Technician, Engineering, or equivalent
  • Valid non-provisional full Ontario-issued driver's license with clean record
  • Working experience on Nokia Radio and Transmission network preferred
  • This role will require a criminal record check

Additional Information

  • Take advantage of a customizable health & dental benefits program and opportunities for company-matched pension (according to position)
  • Promote your health with the wellness program, which focuses on physical, psychological, financial, and social health
  • Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare
  • Participate in projects that make an impact and take on challenges that will allow you to surpass yourself
  • Develop your full potential and imagine what you can become within Quebecor's family through our various career opportunities

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